Monday, March 17, 2025

Vodafone enhances customer experience with Microsoft’s GenAI tools

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Vodafone’s Transformation of Customer Experience with Microsoft’s GenAI Technology Vodafone’s Transformation of Customer Experience with Microsoft’s GenAI Technology In a groundbreaking 10-year strategic partnership announced...

Industry News

Singapore Airlines partners with Salesforce for collaboration

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Singapore Airlines and Salesforce Collaborate to Develop AI Solutions for Airlines The collaboration between Singapore Airlines and Salesforce to co-develop AI solutions for airlines...

Salesforce and TripADeal introduce new AI-powered travel showcase

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Australian Travellers Embrace Customised Travel Experiences: New Data from YouGov and Salesforce Are you tired of generic travel recommendations that don’t quite match your...

CX and AI

Best Strategies

The Future of AI and Omnichannel Strategies: What Lies Ahead

The Gist: Investment Trends and Innovations in Digital Experience Platforms (DXPs) In the ever-evolving world of digital customer experience, the investment in Digital Experience Platforms (DXPs) continues to grow. Despite budget...

Cisco’s AI strategy focuses on customer experience and agent support

Cisco Utilizes Generative and Agentic AI to Transform Contact Center Experience The contact center world can be a tough place to work in, with high levels of frustration and stress. However,...

Increasing Customer Experience Potential with Emotionally Intelligent AI

Exploring the Evolution of Emotionally Intelligent AI in Business: A New Frontier In the fast-paced world of technology, artificial intelligence (AI) has been a game-changer for enterprises over the past five...

Challenges and Solutions

Technology and Tools

New updates