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Common Mistakes Businesses Make with Contact Center Voice AI
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Industry News
DeepSeek Transfers Information to China Mobile, Which is on the Blacklist
Privacy concerns surround China-based AI start-up DeepSeek as researchers uncover concerning code
The recent revelation of concerning code within China-based AI start-up DeepSeek has...
Closing the AI Skill Gap: A Critical Challenge for CX Leaders
Closing the AI Skill Gap: Strategies for Successful Implementation in Customer Experience
AI-driven customer and employee experiences are no longer a futuristic vision; they...
CX and AI
Best Strategies
Differentiating in the CCaaS Market: Talkdesk’s Three-Pillar Strategy
Talkdesk’s Differentiation Strategy in the CCaaS Market: AI Innovation, Vertical Integration, and Customer Success
Are you looking for a way to stand out in the competitive CCaaS market? Look no further...
Zendesk is still trying out different pricing strategies
Zendesk Introduces AI-Specific Pricing Model: Dynamic Pricing Plan for AI Investments
The world of customer relationship management (CRM) software is constantly evolving, with companies like Zendesk leading the charge in innovation....
3 Methods AI Tools Improve Digital Marketing and Customer Interaction
Enhancing Customer Connections with AI Tools
In today’s fast-paced digital world, building strong connections with customers is essential for businesses looking to thrive. With the rise of AI technology, marketers now...