Atento Enhances AI-Powered CRM Ecosystem for Improved Customer Experience
Atento Enhances CRM and BPO Ecosystem with AI Features: A Look at the Latest Developments
In the fast-paced world of customer experience and business process...
AI for Customer Experience: More Talking, Less Waiting
Unlocking Human Connections: The Power of Conversational Interactions in a World of AI
In a world where technology is advancing at an unprecedented rate, the...
Exploring the Ethical Implications of AI within SAP
Ensuring Ethical AI at SAP: A Look at the Guidelines and Processes
Artificial intelligence (AI) is becoming increasingly integrated into our daily lives, from virtual...
CX AI adoption will make hyper personalization the standard
The Game-Changing Impact of AI on Customer Experience: A Look into the Future
The Future of Customer Experience: How AI is Revolutionizing CX
In today's fast-paced...
Klarna’s New AI Assistant Can Perform the Tasks of 700 Full-Time Agents
Klarna's AI Virtual Assistant Partnership with OpenAI: A Game-Changer in Customer Service
The partnership between Klarna and OpenAI to launch its first virtual assistant has...
Artificial Intelligence has significantly improved Customer Experience
The Transformative Impact of AI on Customer Experience: Insights from Experian Research
In today's fast-paced and highly competitive business landscape, providing a high-quality digital customer...
Salesforce CEO Marc Benioff Cautions About Future GenAI Chatbot Mistakes
Court Orders Air Canada to Pay Out for Chatbot's Misleading Advice: Lessons Learned and Advice from CX Analysts
The recent court ruling against Air Canada...
Exciting Updates from Salesforce, Alorica, Playvox, and Zoom
Top Stories in Tech: Salesforce's Einstein Copilot Beta, Alorica's GenAI Automation, Playvox's WFM on Five9 CX Marketplace, Zoom's CCaaS Boom
In the ever-evolving world of...
Teleperformance’s Stock Hits 7-Year Low Due to Concerns Over AI
Teleperformance Shares Plummet After Klarna AI Announcement
The recent plummet in Teleperformance shares has sparked a heated debate about the role of AI in customer...
Salesforce Introduces Einstein 1 Studio to Harness the Potential of AI
Salesforce Launches Einstein 1 Studio: Customizing and Embedding AI Across Every App and Workflow
Salesforce has once again made waves in the tech world with...
