Revolutionizing Contact Centers with AI: Discoveries and Advancements
Exploring the Transformative Role of AI in Customer Experience with ComputerTalk’s ICE 15 Platform
Are you curious about the transformative role of AI in...
SAP Introduces New Generative AI Features for CX Suite
SAP's Generative AI Evolution in Customer Experience: Unveiling Advanced Features in the CX Suite
SAP, the global leader in enterprise software, is making waves in...
Exciting Updates from Twilio, Cisco, Verint, and HMRC in the World of CX
Recent Updates in Customer Experience: HMRC U-turn on Phone Lines, Verint's Timeflex Bot, and Acquisitions by Twilio and Cisco
This week in the world of...
Hexaware Introduces Gen AI App for Improved CX, Now Accessible on AWS Marketplace
Hexaware Launches Gen AI App for Retailers in AWS Marketplace
Are you an e-commerce retailer looking to enhance your product descriptions and visuals to attract...
Oracle introduces more than 50 AI Agents for business applications
Oracle Launches Over 50 Role-Based AI Agents in Fusion Cloud Applications Suite
In a groundbreaking move, Oracle has launched over 50 role-based AI agents in...
Scorebuddy Develops a Strategic Plan for Success in the AI-Powered Customer Experience Landscape
Scorebuddy: Transforming Contact Centre Performance Evaluation with AI Integration
The world of customer experience (CX) is rapidly evolving, and Scorebuddy is at the forefront...
How Generative AI Will Transform Customer Experience by 2035
The Future of GenAI: How AI Will Impact the CX Industry Over the Next Decade
The rapid evolution of Generative Artificial Intelligence (GenAI) is set...
Exciting Updates from Salesforce, Microsoft, BT, and ServiceNow in the World of CX
Top Stories in CX: Salesforce Unveils LLM Benchmark, Microsoft Abandons Copilot Pro, BT Signs Deal with ServiceNow
In the world of customer experience (CX), there...
The Growth of Conversational AI in Customer Service Market
The Evolution of Conversational AI for Customer Service: A Look at Market Growth and Challenges
Are you ready to dive into the exciting world of...
Salesforce CEO Marc Benioff Cautions About Future GenAI Chatbot Mistakes
Court Orders Air Canada to Pay Out for Chatbot's Misleading Advice: Lessons Learned and Advice from CX Analysts
The recent court ruling against Air Canada...
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24 Essential AI Marketing Tools for Your Team
Top 24 AI Marketing Tools to Revolutionize Your Marketing Efforts
AI marketing tools are revolutionizing the way we work in the marketing industry. From...
