Zendesk Unveils Upgraded AI Service Suite, Boasts the “Ultimate Service Solution”
Zendesk Unveils New AI-Powered Products and Capabilities at Zendesk Relate 2024
Zendesk has truly solidified its position as a leader in AI-powered customer service solutions with the recent announcements at Zendesk Relate...
7 Key Customer Experience Automation Trends
7 Key Trends in CX Automation Solutions
Customer experience (CX) automation solutions are revolutionizing the way contact centers operate. From intelligent chatbots to IVR systems and routing software, automated technologies are becoming...
Bird Introduces AI-Driven CRM, Offers 90% Discount on Sinch, Twilio, & Zendesk
Bird Launches AI-First CRM for Marketing, Sales, Service, and Payments: A Complete Re-Architecture of Core Platform
Bird, formerly known as MessageBird, has made a significant announcement that is sure to shake up...
Dialpad Unveils New Generative AI Technology for Contact Centers
Dialpad Unveils Latest GenAI Innovations for Contact Centers at Google Next Event
The recent Google Next event was a platform for Dialpad to showcase its latest generative AI (GenAI) innovation for contact...
Exciting Customer Experience Updates from Avaya, Sprinklr, Genesys, and Google
This Week in CX: Avaya Acquires Edify, Sprinklr Introduces Digital Twins, and Genesys and ServiceNow Unify Platforms
This week in the world of customer experience (CX) has been filled with exciting news...
Top 5 Highlights from the Adobe Summit 2024 Digital Experience Conference (Thus Far!)
Top Takeaways from the 2024 Adobe Summit: CX News and Innovations
As Enterprise Connect continues to make waves, the 2024 Adobe Summit is also in full swing, showcasing the latest in customer...
New Study Reveals Privacy vs Personalization Dilemma in AI-Powered Customer Experience
Glassbox Unveils New Research Report on AI in Personalization and Privacy: Key Findings and Insights
Are you a digital professional looking to enhance your customer experiences through AI technology? Glassbox, the leading...
AI set to be the highlight of this year’s CX Summit in Kuala Lumpur.
8th Annual CX Summit in Kuala Lumpur – Transformation Accelerated: Speaker Lineup and Event Details
The 8th Annual CX Summit in Kuala Lumpur is just around the corner, and this year's theme...
Kore.ai Launches a Conversational IVR Solution for the Genesys Cloud CX Platform
Kore.ai Launches GenAI-Powered Conversational IVR for Genesys Cloud CX Platform
Are you looking to enhance your customer experience and streamline your customer interactions? Look no further than Kore.ai's latest innovation - the...
10 Ways Generative AI Will Transform Agent Experiences
The Impact of Generative AI on Contact Centers: Enhancing Agent Experiences and Customer Interactions
Generative AI is revolutionizing the way we work, especially in the contact center industry. With McKinsey reporting that...
New
Improving Customer Experience with Virtual Assistants to Address Agent Shortages
Investing in AI-Enabled Virtual Assistants to Improve Customer Service Amid Labor Shortages: Insights from Rebecca Jones
In today's fast-paced business environment, contact centers are facing...
