Kore.ai Launches a Conversational IVR Solution for the Genesys Cloud CX Platform
Kore.ai Launches GenAI-Powered Conversational IVR for Genesys Cloud CX Platform
Are you looking to enhance your customer experience and streamline your customer interactions? Look no further than Kore.ai's latest innovation - the...
New Study Reveals Privacy vs Personalization Dilemma in AI-Powered Customer Experience
Glassbox Unveils New Research Report on AI in Personalization and Privacy: Key Findings and Insights
Are you a digital professional looking to enhance your customer experiences through AI technology? Glassbox, the leading...
Bird Introduces AI-Driven CRM, Offers 90% Discount on Sinch, Twilio, & Zendesk
Bird Launches AI-First CRM for Marketing, Sales, Service, and Payments: A Complete Re-Architecture of Core Platform
Bird, formerly known as MessageBird, has made a significant announcement that is sure to shake up...
Zendesk Unveils Upgraded AI Service Suite, Boasts the “Ultimate Service Solution”
Zendesk Unveils New AI-Powered Products and Capabilities at Zendesk Relate 2024
Zendesk has truly solidified its position as a leader in AI-powered customer service solutions with the recent announcements at Zendesk Relate...
AI set to be the highlight of this year’s CX Summit in Kuala Lumpur.
8th Annual CX Summit in Kuala Lumpur – Transformation Accelerated: Speaker Lineup and Event Details
The 8th Annual CX Summit in Kuala Lumpur is just around the corner, and this year's theme...
Exciting Customer Experience Updates from Avaya, Sprinklr, Genesys, and Google
This Week in CX: Avaya Acquires Edify, Sprinklr Introduces Digital Twins, and Genesys and ServiceNow Unify Platforms
This week in the world of customer experience (CX) has been filled with exciting news...
10 Ways Generative AI Will Transform Agent Experiences
The Impact of Generative AI on Contact Centers: Enhancing Agent Experiences and Customer Interactions
Generative AI is revolutionizing the way we work, especially in the contact center industry. With McKinsey reporting that...
Genesys and Salesforce Introduce New AI-Driven Solution for Customer Experience and Relationship Management
Genesys and Salesforce Partner to Enhance Customer Experiences with AI and Data Integration
In today's fast-paced digital world, businesses are constantly looking for ways to enhance their customer experiences and drive more...
Salesforce Reveals Release Date for Einstein Copilot and Introduces New AI for Service Cloud
Salesforce Einstein Copilot Set to Launch on February 12, 2024: A Game-Changer for CRM Operations
The future of customer experience operations is about to change with the upcoming release of Salesforce Einstein...
Exciting Updates from Amazon, Zoom, and SugarCRM in Customer Experience
This Week in CX: Launch of AI Contact Center, CCaaS Success from Zoom, and CRM Acquisition
This week in the world of customer experience (CX) has been filled with exciting developments, from...
New
Talkdesk and Cognizant Collaborate on Contact Center AI Tailored for Specific...
Talkdesk Partners with Cognizant to Enhance Industry Experience Clouds for Enterprises Worldwide
Talkdesk, a leading provider of cloud-based contact center solutions, has recently announced an...
