Frost & Sullivan Study: AI Set to Enhance Customer Engagement in CX Operations
Most CX Operations Will Soon Use AI to Help Agents Better Engage Customers, Frost & Sullivan Study Finds
In today’s fast-paced world, customer experience (CX) is more important than ever. With...
Afiniti Emerges from Bankruptcy with Plans to Grow Its Portfolio
Afiniti Successfully Exits Chapter 15 Bankruptcy with Recapitalization Transaction Approval
Afiniti’s Journey from Bankruptcy to Revitalization: A Story of Resilience and Innovation
In a surprising turn of events, Afiniti, a leading contact...
Kore.ai Unveils New Agentic AI Platform with Goal of Revolutionizing Enterprise Operations
Kore.ai Launches Agentic AI Platform: AI for Work
Kore.ai has once again proven itself as a leader in the AI space with the launch of its new Agentic AI Platform: AI...
US regional colleges can thrive by adopting CX and AI – Times Higher Education
Embracing CX and AI: Hope for Struggling US Regional Colleges – Times Higher Education
In today’s rapidly changing higher education landscape, many regional colleges in the United States are facing significant...
Zendesk Appoints Mitch Young as Head of APAC to Drive Growth in AI-Powered Customer...
Zendesk Appoints Mitch Young as Asia Pacific Leader, Driving Growth in the Region
Zendesk, a leading customer experience software company, has made a significant move in the Asia Pacific region with...
Reduce Holiday Stress with AI-Enhanced Customer Experience
Activating Technology to Improve Customer Experience this Holiday Season
The holiday season is fast approaching, and retailers are gearing up for what is expected to be a busy and challenging time....
Exciting Updates in Customer Experience – Microsoft’s AI Agents, Afiniti’s Bankruptcy, and Sprinklr’s New...
“Latest Customer Experience News with CX Today’s Charlie Mitchell and Prominent Analysts”
Are you a fan of customer experience news? If so, you’re in for a treat! CX Today’s Charlie Mitchell...
Taking a Deeper Dive into the Zoho-NVIDIA Partnership: CX Today’s Analysis
Exploring the Big Zoho-NVIDIA Announcement: A Closer Look in CX Today
The Big Zoho-NVIDIA Announcement: A Closer Look
In the world of technology, partnerships and collaborations are key to driving innovation and...
Amazon Connect Utilizes Generative AI to Enhance End-to-End Customer Experience
Amazon Connect Introduces New Generative AI Enhancements for Enhanced Customer Experiences
Are you looking to enhance your customer service experience and improve customer satisfaction? Look no further than Amazon Web Services,...
IBM Launches New Orchestration Tool for Managing AI Agents
IBM Unveils Watsonx Orchestrate: A Game-Changer for Autonomous AI Agents
IBM’s latest unveiling of watsonx Orchestrate is a game-changer in the world of autonomous AI agents. This orchestrator acts as a...
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Utilizing Generative AI Effectively in Customer Service
Harnessing the Power of Generative AI in Customer Service: Benefits, Challenges, and Implementation
Generative AI, the advanced technology behind ChatGPT, Google's Bard, DALL-E, MidJourney, and...
