Enghouse Interactive Vows to Address “Real-World Challenges” with AI (Big CX Update 2024)
Exploring Enghouse Interactive with Sales Leader Paul Stanczak: A Big CX Update
Are you curious about the latest trends in customer experience (CX) technology? Look no further than our Big CX Update...
GoTo Introduces Connect CX to Focus on SMB Customer Experience Market
GoTo Launches GoTo Connect CX to Address SMB Customer Experience Needs
Are you a small to medium-sized business struggling to keep up with customer communication demands? Look no further, as GoTo has...
Exciting Updates from Dreamforce 2024: Agentforce, Own Company, CCaaS Pilot Program, and More
"Dreamforce 2024 Recap: Insights from Prominent CX Analysts"
Are you a fan of Dreamforce, Salesforce's iconic annual event? If so, you're in for a treat! CX Today's Charlie Mitchell recently sat down...
Zendesk Introduces New AI Agent Builder, Upgrades Agent Copilot Feature
Zendesk Introduces AI Agent Builder and Other Enhancements to Platform
Zendesk has recently made a significant announcement with the introduction of an AI Agent Builder as part of a major release wave...
Vantage CX introduces AI technology for customer complaint resolution
Exploring the Practical Value of AI in Customer Experience: A Case Study with Teradata's Vantage CX
Are you looking to enhance your customer experience through the power of AI? Look no further...
What You Could Overlook When Comparing CCaaS Providers
Exploring the Best Practices for Evaluating CCaaS Providers with ComputerTalk's Chief of Staff
Are you in the market for a new Contact Center as a Service (CCaaS) provider? If so, you're probably...
Zendesk enhances customer experience with AI and voice technology
Zendesk Announces AI Initiatives to Enhance Customer Service and Experience Platform
Zendesk is revolutionizing the customer service and experience industry with its latest AI initiatives. The integration of AI agents and copilots...
Oracle introduces agentic AI to Fusion Cloud CX
Oracle Unveils New Agentic AI Capabilities for Enhanced Service Automation in Oracle Fusion Cloud Service and Oracle Fusion Field Service
In today's fast-paced world, customer service is more important than ever. With...
boost.ai Introduces AI-Powered Customer Experience Insights, Transforming Analysis of Customer Interactions
boost.ai Launches AI-powered CX Insights for Enhanced Customer Interaction Analysis and Improvement
Boost.ai, a global leader in conversational AI, has just announced the launch of AI-powered CX Insights, a game-changing trio of...
The Latest Updates on Salesforce’s AI, CRM, and Data Strategy
Exploring the Future of Salesforce CRM: Evolution, AI Roadmap, Data Management, and Partner Collaboration
In the ever-evolving landscape of customer relationship management (CRM), Salesforce has long been a frontrunner, offering a comprehensive...
New
SAP CX tools adapt to changing data privacy regulations and AI...
Navigating the Challenges and Opportunities in SAP CX: An Interview with Alex Atzberger
In the ever-evolving world of customer experience (CX) technology, SAP faces a...
