Exciting Updates from Cisco, Salesforce, NICE, and Genesys
Recent Developments in the CX Space: Cisco, NICE, and Genesys Making Waves
The past week in the customer experience (CX) space has been buzzing with exciting news and developments from industry...
Exciting Updates from Salesforce, Zoom, Twilio, and IBM
This Week in CX: Salesforce Integration Expansion, Zoom’s Big CCaaS Win, Twilio’s New AI Release, and IBM’s Agentic AI Announcement
This week in the world of customer experience (CX) has been...
Exciting Updates from Microsoft, Salesforce, SAP, and Talkdesk
Top Stories in Customer Experience and Service Space: Microsoft’s Autonomous Agents, Salesforce’s Acquisition, and Talkdesk’s Embedded CCaaS Solution
The customer experience and service space has been buzzing with activity this past...
Exciting Updates from Five9, Dialpad, Salesforce, and Zendesk
Recent Developments in the CX Space: Five9, Dialpad, Salesforce, and Zendesk Innovations
Another busy week in the CX space has seen some exciting developments from key players in the industry. From...
Exciting Customer Experience Updates from AWS, Verint, Kore.ai, & Twilio
Top AI News Stories of the Week: AWS, Verint, Kore.ai, Twilio
Are you ready to dive into the latest advancements in AI technology? From AWS embedding generative AI capabilities in its...
Keep an Eye on These 10 Conversational AI Providers in 2025
Top Ten Most Innovative Conversational AI Brands for 2025
Are you curious about the top innovators in the conversational AI space? Look no further! In this blog post, we will highlight...
Examining Google’s CCaaS Suite with AI-Enhanced Customer Engagement
Google Launches AI-Driven Customer Engagement Suite: Market Implications, Competition, and Adoption Challenges
The Gist: Google Launches AI-Driven Customer Engagement Suite
Google has recently introduced the v1.5 Google CCaaS Customer Engagement Suite with...
AI-driven intelligent automation: What lies ahead
The Impact of Artificial Intelligence on Customer Experience in the Age of Globalisation and Technological Advancement
In the age of globalisation and technological advancement, the fusion of artificial intelligence (AI) and...
Top 7 Strategies for Implementing AI in Contact Centers by 2025
Seven Best Practices for Implementing Contact Center AI in 2025
Are you concerned about the negative impact of AI on customer experiences? You’re not alone. In a recent study, 64 percent...
Key Insights from the Five9 CX Summit 2024
Five9’s AI and Innovation Highlights in 2024: GenAI Studio, Genius AI Suite, and More
2024 was a groundbreaking year for Five9, with the introduction of several innovative AI solutions that are...
New
Oracle introduces agentic AI to Fusion Cloud CX
Oracle Unveils New Agentic AI Capabilities for Enhanced Service Automation in Oracle Fusion Cloud Service and Oracle Fusion Field Service
In today's fast-paced world, customer...
