AI should be utilized to enhance human experiences, not to exaggerate them, in customer...
The Future of Personalization: How Conversational AI Humanizes Experiences
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In a recent discussion with...
Character.AI Introduces New Two-Way Avatar Conversation Feature: Look Who’s Talking!
Revolutionizing Communication: Character.AI Introduces Two-Way Voice Conversations with AI Avatars
Step into the Future with Character.AI's Avatar Conversations
Imagine being able to have a phone call...
Zoom’s Arrow Points to Success with AI-driven Approach for CCaaS
Zoom’s Contact Center Business Achieves Significant Milestones and AI Progress Linked With Positive Q4
Zoom’s Contact Center Business Soars with AI Innovation
Zoom, the popular...
Qualtrics Introduces Latest AI-Driven Suites for Customer Experience, Employee Experience, and Research
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Are you looking to supercharge your organizational growth by enhancing your customer and employee experiences? Look...
Zendesk introduces new customer experience solutions to enhance collaboration between AI and human agents
Zendesk Introduces AI-Powered Tools to Enhance Customer Experience Collaboration
Zendesk's latest AI-powered tools are revolutionizing the customer experience landscape, offering businesses in India and beyond...
Lorikeet Raises $5 Million in Funding to Provide CX Teams with Revolutionary AI Agent...
Revolutionizing Customer Support: Lorikeet Launches AI Platform for Complex Inquiries
Are you tired of dealing with clunky chatbots and underpowered AI agents when seeking customer...
Dell Layoffs Result in 12.5K Job Cuts, AVANT Acquires CX Effect: Channel Brief
CyberRisk Alliance Coverage at Black Hat, BSides, and DEF CON - Dell Announces Massive Layoff and Channel Veteran Tiffani Bova Joins The Futurum Group
Hey...
SupWiz Acquisition Enhances Puzzle’s AI Capabilities
Puzzel Announces Acquisition of SupWiz: Enhancing AI Capabilities in Customer Experience
The recent announcement of Puzzel's acquisition of SupWiz, an omnichannel conversational AI specialist, has...
The Future Impact of Generative AI on CX Roles: 8 Key Insights
Exploring the Future of AI in the Contact Center: 8 Insights from Industry Experts
In today's rapidly evolving technological landscape, the role of artificial intelligence...
Agentic AI Enhances Customer Experience Satisfaction and Reduces Case Costs for Businesses
Forethought’s 2025 AI in CX Benchmark Report: The Impact of Agentic AI on Customer Experience Efficiency and Satisfaction
Unlocking Customer Experience: The Power of...
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The Transformation of Healthcare Contact Centers through Generative AI and Automation
Transforming the Healthcare Consumer Experience with Generative AI: A Path to Seamless and Personalized Care
The healthcare consumer experience is a critical aspect of the...
