Thursday, January 1, 2026

NICE’s Comprehensive “CX AI” Solution –

NICE CXOne Mpower: A Comprehensive Overview and Pricing Strategy Are you ready to take your customer experience to the next level? NICE has just announced...

Freshworks Introduces New AI Agent for Quick Deployment and Easy Use

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Freshworks Introduces Freddy AI Agent for Quick and Easy Automation Deployment Freshworks, a leading provider of customer engagement software, has recently announced the launch of...

Insights on Customer Experience: Navigating the Data Journey in 2024

Key Takeaways from Experience '24: Data-Driven Insights, Cultural Change, AI, and Personalization The world of customer experience (CX) is constantly evolving, with data-driven insights playing...

Leveraging AI to Enhance Customer Experience in the Face of Staffing Shortages

Transforming Customer Experience with Conversational AI: Solving Staffing Shortages and Meeting Rising Expectations In today's fast-paced world, staffing shortages have become a common challenge for...

Informatica and Carnegie Mellon Collaborate on AI Research

No Jitter Roll: SignalWire Launches AI Telecom Voice Stack and Quilr Releases Agentic AI Service-as-Software Platform Are you ready to dive into the latest...

US regional colleges can thrive by adopting CX and AI technologies

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Addressing the Challenges of Declining Enrolments in Regional US Colleges and Universities: The Role of Consumer Experience and AI In recent years, regional colleges...

Study by Zendesk: Embracing AI to Become a CX Trendsetter instead of a CX...

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Exploring the Latest Trends in Customer Experience and Artificial Intelligence: Zendesk’s 7th Annual CX Trends Report In the world of customer experience (CX), the...

How to Succeed in India: A Comprehensive Guide by Teleperformance

Navigating India's Hyper-Connected Market: Teleperformance's Winning Customer Experience Strategy India’s internet user base is exploding like a supernova, creating a gravitational pull for exceptional customer...

CX Daily: The Role of AI in Addressing Challenges in China’s Energy Sector

How AI is Transforming China’s Energy Sector: A Case Study on Demand Prediction How AI is Solving Problems in China’s Energy Industry In recent years,...

Enhancing Customer Experience with Artificial Intelligence (AI)

The Impact of AI on Customer Experience Evolution in Indonesia The Evolution of Customer Experience in Indonesia: The Impact of AI In recent years, the customer...

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Zendesk enhances customer support solutions with AI capabilities

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Zendesk Introduces Intelligent Triage and Smart Assist: AI Solutions for Enhanced Customer Support Are you looking to revolutionize your customer support operations with the power...

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