SupWiz Acquisition Enhances Puzzle’s AI Capabilities
Puzzel Announces Acquisition of SupWiz: Enhancing AI Capabilities in Customer Experience
The recent announcement of Puzzel's acquisition of SupWiz, an omnichannel conversational AI specialist, has...
How Analytics-Based Decisions Have Evolved in the Era of AI
Navigating the Future of Contact Center Analytics with AI
The world of contact centers is constantly evolving, with new technologies and innovations shaping the way...
Zoom Communications, also known as Zoom, hosted the Asia-Pacific CX Summit and shared insights.
Insights from the Zoom Asia-Pacific CX Summit: The Future of Customer Experience
Are you looking to revolutionize your customer experience strategy in the Asia-Pacific...
Lessons for CX Leaders from USPS’s AI Transformation
Transforming Public Service: USPS’s Proactive Approach to Customer Experience with AI
The Gist: Transforming USPS with Proactive Public Service and AI
In an era where...
NICE’s Comprehensive “CX AI” Solution –
NICE Unveils CXOne Mpower at Interactions 2024: A Closer Look at the AI-Infused Platform and Pricing Strategy
Are you ready to take your customer experience...
AI and the Future of Customer Experience: Working Together, Not Replacing Each Other
Navigating AI in Customer Experience: Balancing Efficiency with Human Empathy
The Gist: Humans Still Matter in the Age of AI
In a world where artificial...
Gartner Advises Against Replacing Human Agents with AI
The Future of Customer Service: Gartner Senior Director Advises Against Over-Reliance on Self-Service and Automation Technology
In the ever-evolving landscape of customer service and support,...
Five9 Welcomes Einstein AI and Attains Prestigious Salesforce Partner Status
Five9 Introduces Next Generation Service Cloud Voice BYOT with Salesforce Einstein Integration
Are you ready for the next generation of Five9 for Service Cloud Voice...
NICE Introduces Xceed AI Agents
No Jitter Roll: Latest Updates in Enterprise Communication and Collaboration
Are you ready to dive into the latest news in the enterprise communication and...
Leveraging AI-Driven BSS to Enhance Telco CX with Hyper-Personalization
Unleashing the Power of AI in the Telecom Industry: Transforming Customer Experience and Driving Digital Transformation
The telecom industry is undergoing a transformation with the...
New
Report Reveals AI Will Be Seen as ‘Essential for Business’ by...
AI Adoption and Strategic Planning Trends in Australia and New Zealand for 2025
AI is perceived as “business critical” for organisations across Australia and...
