Five9 Welcomes Einstein AI and Attains Prestigious Salesforce Partner Status
Five9 Introduces Next Generation Service Cloud Voice BYOT with Salesforce Einstein Integration
Are you ready for the next generation of Five9 for Service Cloud Voice BYOT (Bring Your Own Telephony)? The latest...
Intercom Introduces Fin AI Copilot for Increased Efficiency
Intercom's New AI Assistant for Customer Support Agents: Enhancing Accuracy and Efficiency
In the ever-evolving world of customer support technology, Intercom has once again made waves with the introduction of its new...
Leveraging AI-Driven BSS to Enhance Telco CX with Hyper-Personalization
Unleashing the Power of AI in the Telecom Industry: Transforming Customer Experience and Driving Digital Transformation
The telecom industry is undergoing a transformation with the integration of AI technologies such as machine...
Agenda for Forrester’s CX Summit EMEA 2024 Unveiled
Exciting Agenda Announced for CX Summit EMEA 2024: Integrating AI and Human Capabilities for Enhanced Customer Experiences
Are you ready to dive into the future of customer experience? Forrester has just announced...
Sprinklr Introduces “Digital Twins” for Enterprise-wide Conversational AI Implementation
Sprinklr Introduces New Conversational AI Offering: Sprinklr Digital Twin
Sprinklr, a leading customer experience management platform, has recently announced the launch of Sprinklr Digital Twin, a new conversational AI offering that is...
The Evolution of Walmart’s Customer Experience: Gen AI, Drones, and Digital Labels
Transforming Customer Experience: Walmart's Drone Delivery Service Soaring to New Heights
In a world where convenience is king, Walmart is leading the charge with its innovative drone delivery service. With over 30,000...
Forethought AI has published its CX Benchmark Report
AI in CX Benchmark Report: How Businesses are Leveraging Generative AI for Customer Support
In today's fast-paced business world, customer experience (CX) is more important than ever. Companies are constantly looking for...
GSA hints at upcoming open-source customer experience tool
GSA Administrator Teases Improvements to Survey Information and Feedback Forms
The General Services Administration (GSA) is making strides in improving the way it collects feedback and survey information from the public. At...
Qualtrics Introduces Latest AI-Driven Suites for Customer Experience, Employee Experience, and Research
Revolutionizing Customer and Employee Experience with Qualtrics AI Suites
Are you looking to supercharge your organizational growth by enhancing your customer and employee experiences? Look no further than the newly launched Qualtrics...
New Study Reveals the Privacy vs. Personalization Dilemma in AI-Powered Customer Experience
Unlocking the Power of AI in Digital Marketing: Key Insights on Personalization and Privacy from Glassbox Research Report
In today's digital age, personalization has become a key factor in delivering exceptional customer...
New
The CIO of LastPass outlines a vision for driving business strategy...
Navigating the Role of a CIO: Challenges, Strategies, and Vision for the Future
In the fast-paced world of technology, the role of a Chief Information...
