How Analytics-Based Decisions Have Evolved in the Era of AI
Navigating the Future of Contact Center Analytics with AI
The world of contact centers is constantly evolving, with new technologies and innovations shaping the way businesses interact with their customers. VP of...
Leveraging AI-Driven BSS to Enhance Telco CX with Hyper-Personalization
Unleashing the Power of AI in the Telecom Industry: Transforming Customer Experience and Driving Digital Transformation
The telecom industry is undergoing a transformation with the integration of AI technologies such as machine...
Agenda for Forrester’s CX Summit EMEA 2024 Unveiled
Exciting Agenda Announced for CX Summit EMEA 2024: Integrating AI and Human Capabilities for Enhanced Customer Experiences
Are you ready to dive into the future of customer experience? Forrester has just announced...
Korean Air and AWS collaborate to develop AI Contact Center
Korean Air Partners with Amazon Web Services to Develop AI Contact Center Platform for Enhanced Customer Experience
Korean Air is taking customer service to new heights with their partnership with Amazon Web...
Intercom Introduces Fin AI Copilot for Increased Efficiency
Intercom's New AI Assistant for Customer Support Agents: Enhancing Accuracy and Efficiency
In the ever-evolving world of customer support technology, Intercom has once again made waves with the introduction of its new...
Five9 Welcomes Einstein AI and Attains Prestigious Salesforce Partner Status
Five9 Introduces Next Generation Service Cloud Voice BYOT with Salesforce Einstein Integration
Are you ready for the next generation of Five9 for Service Cloud Voice BYOT (Bring Your Own Telephony)? The latest...
Forethought AI has published its CX Benchmark Report
AI in CX Benchmark Report: How Businesses are Leveraging Generative AI for Customer Support
In today's fast-paced business world, customer experience (CX) is more important than ever. Companies are constantly looking for...
Qualtrics Introduces Latest AI-Driven Suites for Customer Experience, Employee Experience, and Research
Revolutionizing Customer and Employee Experience with Qualtrics AI Suites
Are you looking to supercharge your organizational growth by enhancing your customer and employee experiences? Look no further than the newly launched Qualtrics...
Talkdesk and Cognizant Collaborate on Contact Center AI Tailored for Specific Industries
Talkdesk Partners with Cognizant to Enhance Industry Experience Clouds for Enterprises Worldwide
Talkdesk, a leading provider of cloud-based contact center solutions, has recently announced an exciting new partnership with Cognizant, a global...
Gartner Advises Against Replacing Human Agents with AI
The Future of Customer Service: Gartner Senior Director Advises Against Over-Reliance on Self-Service and Automation Technology
In the ever-evolving landscape of customer service and support, the debate over the role of automation...
New
Khoros Claims New GenAI-Powered Platform Solves 80% of Customer Issues Without...
Khoros Customer Care Cloud: Revolutionizing Customer Service with AI-Powered Digital Concierge
Are you tired of waiting on hold for a customer service agent to help...
