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Salesforce CEO Marc Benioff Cautions About Future GenAI Chatbot Mistakes

The AI Customer Digest - May 27, 2024 0

Court Orders Air Canada to Pay Out for Chatbot's Misleading Advice: Lessons Learned and Advice from CX Analysts The recent court ruling against Air Canada...

The transformative power of generative AI in banking customer experience: Enhancing...

June 26, 2024

Overcoming Adoption Challenges: How AI is Modernizing Customer Experience

December 21, 2024

Vodafone enhances customer experience with Microsoft’s GenAI tools

March 14, 2025

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Technology and Tools

Vodafone enhancing customer experience with Microsoft’s GenAI tools

Industry News

Keep an Eye on These 10 Conversational AI Providers in 2025

Challenges and Solutions

5 Obstacles in Implementing AI in Retail

Challenges and Solutions

Overcoming 8 Contact Center Challenges in 2024

EDITOR PICKS

AI Has the Potential to Transform Productivity and Culture – Let’s...

June 29, 2025

GenAI Kapture CX Unveils Agentic EX to Transform Employee Experience in...

June 28, 2025

Integrating AI into Your Customer Experience Technology Stack

June 28, 2025

Download the Top 10 Customer Experience Trends for 2025 from the...

October 3, 2024

AI is driving a customer-centric shift in the CX paradigm

August 7, 2024

Generative AI Dominates in 2024: CX All-Stars

July 26, 2024