The Battle for B2B Customer Experience: AI vs. Human Interaction
The Future of B2B Customer Experience: Balancing Technology and Human Touch
In today's fast-paced business world, customer experience (CX) is more important than ever. With...
Alinta Energy prioritizes customer experience with tech and strategy overhaul, function reshaping, customer feedback...
Rethinking Measurement and Customer Experience at Alinta
In the ever-evolving world of customer experience (CX), measurement is a crucial aspect that requires constant reevaluation and...
Top 5 Strategies for Mapping the Customer Journey
Creating Effective Customer Journey Maps: Best Practices for CX Improvement
Creating an effective customer journey map is crucial for organizations looking to improve their customer...
Alinta Energy prioritizes customer experience through tech and strategy overhaul, function reshaping, customer feedback...
Rethinking Measurement and Customer Experience at Alinta
In the fast-paced world of customer experience (CX), measurement is constantly evolving. Companies like Alinta are rethinking their...
The Role of AI-Infused CRM in Shifting Organizations from Reactive to Proactive Customer Experience...
Transforming Customer Data into Proactive CX Strategies: Leveraging AI and Intent Data for Actionable Insights
Are you looking to take your customer experience strategies to...
Choosing Your Preferred Flavor of Generative AI for Business
Navigating the World of Generative AI in Business: Three Key Use Cases for Success
The Gist: Navigating the World of Generative AI in Business
In today's...
4 Ways to Utilize Data and AI to Enhance Customer Experience
Winning Data and AI Strategies for Personalized Customer Experiences in Modern Retail
In today's hypercompetitive retail environment, delivering a personalized customer experience is key to...
Blending GenAI with Traditional CX Strategies for E-commerce Success: When Tradition Meets Innovation
The Future of Retail: Embracing Technology for Enhanced Customer Experiences
The retail landscape is undergoing a seismic shift, largely propelled by technological advancements. The global...
Ikea’s Customer Experience Strategy is Providing Improved Customer Recommendations
Ikea's New System for Customer Recommendations: A Game-Changer in Retail Strategy
Ikea, the Swedish retail giant known for its flat-pack furniture, has recently revamped its...
New Report from NTT Reveals that Investing in Employee Experience, Cloud, and AI Leads...
NTT Ltd. Launches 2023 Global Customer Experience Report: CX and EX Strategies Impacting Business Growth
The importance of customer experience (CX) and employee experience (EX)...
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The Advantages of Using an Intelligent Virtual Agent (IVA) for CX
Elisa Replaces Chatbot with Intelligent Virtual Agent Annika: A Case Study in Telecom Industry
In the ever-evolving world of customer service, Finnish telecommunications company Elisa...
