Technology spending remains stable as IT budgets for 2024 stay flat or increase
Enterprise Technology Spending Trends in 2024: Survey Shows Stability and Growth
In 2024, enterprise technology spending is showing signs of stabilization, with a significant number of business and technology leaders forecasting flat...
Addressing Customer Pain Points in the 2024 Customer Experience Strategy
The Gist: Customer Pain Points, CX Challenges, and Initiatives for 2024
The Gist: Understanding Customer Pain Points and CX Challenges for 2024
In a recent discussion with a customer experience expert and several...
Market Insights: Will 2023 Be the Year of the AI Call Center?
The Rise of AI in Call Centers: A Guide to the Market in 2023
Are you ready for the future of customer service? 2023 is quickly shaping up to be the year...
5 Tactics for the Modern Age of Customer Service
Exploring the Evolution of Customer Support: Strategies for Success
In today's fast-paced and competitive business landscape, customer support has evolved far beyond its traditional role. It is now a critical aspect of...
Top 5 Tips from Hopper on Implementing a Contact Center GenAI Agent – CX...
© Copyright - autocontently.com
The Advantages, Strategies, and Advice for AI Cold Calling
Unlocking the Potential of AI Cold Calling: Revolutionizing Outbound Contact Centers
Are you looking to turbocharge your outbound contact center and enhance your sales and customer support strategies? Look no further than...
Innovative CX Success
CEM Africa 2024 Conference: A Recap of Innovation and Excellence in Customer Experience
The CEM Africa 2024 conference was a gathering of over 600 customer experience professionals from 250 companies, all coming...
AI: The Future of Technology
Introducing Foundever™: Your Partner in Evolutionizing CX
Are you looking to enhance your customer experience (CX) strategy with the latest AI technologies? Look no further than Foundever™, the new evolution of Sitel...
Matt Garman’s Plan for AWS: 400 Trillion Objects, $4 Billion Anthropic Bet, and Beyond...
Matt Garman’s Vision for AWS: 400 Trillion Objects, $4B Anthropic Bet and More – CMSWire
Matt Garman’s Vision for AWS: 400 Trillion Objects, $4B Anthropic Bet and More
In the fast-paced world...
GenAI chatbots in customer care introduce a higher level of responsibility
Navigating Liability and Considerations for Generative AI Chatbots in Customer Service
Chatbots have become an integral part of customer service in today's digital age. They can handle simple tasks, provide quick information,...
New
The Evolution of AI: Transitioning from Passive Algorithms to Active Agents
Exploring the Rise of Agentic AI in Customer Experience: A Discussion with Jon Burg, VP Strategy at TechSee
Are you curious about the future...
