AI and CX Transformation: Predicted Contact Center Trends for 2024
Contact Center Trends in 2024: AI, NLP, and Analytics Reshaping the Industry
In the ever-evolving landscape of contact centers, the year 2024 promises to be a transformative one, driven by technological advancements...
8 Essential Data Storage Requirements for AI that You Must Understand
Key Data Storage Requirements for AI: Scalability, Performance, Durability & Reliability, Data Variety & Structuring, Accessibility & Compatibility, Security & Privacy, Data Lifecycle Management, Cost Efficiency
Are you looking to understand the...
The Impact of AI on Marketing Strategies in 2024
AI Marketing Trends to Watch in 2024
In the rapidly evolving world of marketing, artificial intelligence (AI) is playing an increasingly significant role. As we approach 2024, it is clear that AI...
Ikea’s Customer Experience Strategy is Providing Improved Customer Recommendations
Ikea's New System for Customer Recommendations: A Game-Changer in Retail Strategy
Ikea, the Swedish retail giant known for its flat-pack furniture, has recently revamped its customer recommendation system with the help of...
Gartner predicts that CX and automation will drive a 100% increase in AI projects...
Gartner Survey Reveals Organizations Have Four AI/ML Projects on Average
The Rise of Artificial Intelligence and Machine Learning Projects in Organizations
In today's fast-paced digital world, organizations are constantly looking for ways to...
The Impact of AI on Customer Experience (CX) in 2021
The Impact of Artificial Intelligence on Customer Experience: Insights from Aberdeen Study
Are you a CX leader looking to enhance your customer experience strategy? If so, you're not alone. In fact, according...
Top 3 Best Practices, Strategies, and Tools for Contact Center Intelligence
Top Strategies and Best Practices for Leveraging Contact Center Intelligence
In recent years, contact center intelligence has become a crucial part of the customer experience landscape. As customer expectations evolve and interactions...
GenAI chatbots in customer care introduce a higher level of responsibility
Navigating Liability and Considerations for Generative AI Chatbots in Customer Service
Chatbots have become an integral part of customer service in today's digital age. They can handle simple tasks, provide quick information,...
Simplifai Receives AI-Driven Customer Experience Innovator Award at the 15th CX Strategy Summit and...
Simplifai Receives AI-driven Customer Experience Innovator Award: Shaping the Future of Customer Engagement
The recent summit on the Evolution of CX in a Digital-First Era was a resounding success, with discussions focusing...
The Advantages, Strategies, and Advice for AI Cold Calling
Unlocking the Potential of AI Cold Calling: Revolutionizing Outbound Contact Centers
Are you looking to turbocharge your outbound contact center and enhance your sales and customer support strategies? Look no further than...
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Is AI In the Customer Experience Secure? – CX Today
Addressing Security Concerns in AI-Powered Customer Experience (CX) Solutions
The use of artificial intelligence (AI) technology, speech recognition, and natural language processing (NLP) has become...
