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Report: AI and customer satisfaction are the key priorities in CX...
The Changing Landscape of CX Outsourcing: Insights from the 2025 Report
Outsourcing has long been seen as a cost-saving measure for businesses looking to...
Industry News
Singapore Airlines partners with Salesforce for collaboration
Singapore Airlines and Salesforce Collaborate to Develop AI Solutions for Airlines
The collaboration between Singapore Airlines and Salesforce to co-develop AI solutions for airlines...
Salesforce and TripADeal introduce new AI-powered travel showcase
Australian Travellers Embrace Customised Travel Experiences: New Data from YouGov and Salesforce
Are you tired of generic travel recommendations that don’t quite match your...
CX and AI
Best Strategies
The Future of AI and Omnichannel Strategies: What Lies Ahead
The Gist: Investment Trends and Innovations in Digital Experience Platforms (DXPs)
In the ever-evolving world of digital customer experience, the investment in Digital Experience Platforms (DXPs) continues to grow. Despite budget...
Cisco’s AI strategy focuses on customer experience and agent support
Cisco Utilizes Generative and Agentic AI to Transform Contact Center Experience
The contact center world can be a tough place to work in, with high levels of frustration and stress. However,...
Increasing Customer Experience Potential with Emotionally Intelligent AI
Exploring the Evolution of Emotionally Intelligent AI in Business: A New Frontier
In the fast-paced world of technology, artificial intelligence (AI) has been a game-changer for enterprises over the past five...
Challenges and Solutions
