Thursday, January 1, 2026

Increasing number of companies are utilizing open source AI tools to maximize return on...

IBM Study: Companies Investing in AI for Long-Term Success with Open-Source Tools The Future of AI: Companies Investing in Open Source Tools for Greater...

Achieving Harmony Between Human Creativity and AI in Marketing by 2025

Key Themes Shaping Marketing in 2025 In the ever-evolving world of marketing, 2025 is shaping up to be a year defined by a return...

Chinese AI Startups Gain Ground in Competition with U.S.-based OpenAI: CX Daily

Chinese AI Startups Challenge U.S.-based OpenAI: Cover Story “Chinese AI Startups Making Waves in the Global Market” In the fast-paced world of artificial intelligence, Chinese...

Exciting Updates from Cisco, Salesforce, NICE, and Genesys

Recent Developments in the CX Space: Cisco, NICE, and Genesys Making Waves The past week in the customer experience (CX) space has been buzzing...

Exciting Updates from Salesforce, Zoom, Twilio, and IBM

This Week in CX: Salesforce Integration Expansion, Zoom’s Big CCaaS Win, Twilio’s New AI Release, and IBM’s Agentic AI Announcement This week in the...

Exciting Updates from Microsoft, Salesforce, SAP, and Talkdesk

Top Stories in Customer Experience and Service Space: Microsoft’s Autonomous Agents, Salesforce’s Acquisition, and Talkdesk’s Embedded CCaaS Solution The customer experience and service space...

Exciting Updates from Five9, Dialpad, Salesforce, and Zendesk

Recent Developments in the CX Space: Five9, Dialpad, Salesforce, and Zendesk Innovations Another busy week in the CX space has seen some exciting developments...

Exciting Customer Experience Updates from AWS, Verint, Kore.ai, & Twilio

Top AI News Stories of the Week: AWS, Verint, Kore.ai, Twilio Are you ready to dive into the latest advancements in AI technology? From...

Keep an Eye on These 10 Conversational AI Providers in 2025

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Top Ten Most Innovative Conversational AI Brands for 2025 Are you curious about the top innovators in the conversational AI space? Look no further!...

Examining Google’s CCaaS Suite with AI-Enhanced Customer Engagement

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Google Launches AI-Driven Customer Engagement Suite: Market Implications, Competition, and Adoption Challenges The Gist: Google Launches AI-Driven Customer Engagement Suite Google has recently introduced the...

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66% of Companies Enhancing Customer Support with AI Agents: Insights from...

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The Rise of AI Agents in Customer Service: Transforming Business Operations Today Adoption Across the Board: Understanding AI Integration Levels AI Agents Are No Longer...

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