Amazon Connect: AWS Reveals New Generative AI Applications
AWS Enhances Contact Center Capabilities with Large Language Models (LLMs)
AWS is making a big investment in large language models (LLMs) for key contact center...
Is the AI Bubble on the Verge of Bursting? Important Insights for CX Leaders
Navigating the AI Revenue Gap: Strategic Choices for CX Leaders
The Gist: Navigating the Revenue Gap and Market Volatility in the AI Sector
In the fast-paced...
Salesforce Introduces Agentforce: The True Potential of AI
Salesforce Unveils Agentforce: Autonomous AI Agents for Enhanced Business Operations
In today's rapidly evolving business landscape, the integration of AI technology has become crucial for...
SAP to Reskill 8,000 Employees in Mass Restructuring Announcement
SAP Announces Mass Restructuring and Reskilling Plan for AI-Centric Future
In a recent announcement, SAP, the leading CRM and ERP solutions provider, revealed plans for...
The Truth About LLMs: Dispelling Misconceptions, Strategies for Implementation, and Benefits – #CXTrends24
Exploring the Use of LLMs in Knowledge Centers: A Conversation with Cresta CEO Ping Wu
Are you curious about the latest trends in customer experience...
3 Innovative Solutions Enhancing Customer Experience with AI
Exploring NICE Enlighten: A Deep Dive into Digital Solutions with Elizabeth Tobey
Are you looking to enhance your customer experience strategy with cutting-edge AI solutions?...
Explanation of the Impact on CX Leaders
The Gist: Data Provenance Standards Enhance Transparency and Collaboration for AI Applications
The Gist: Data Provenance Standards for Enhanced Transparency in AI Applications
In the fast-paced...
Teleperformance’s Stock Hits 7-Year Low Due to Concerns Over AI
Teleperformance Shares Plummet After Klarna AI Announcement
The recent plummet in Teleperformance shares has sparked a heated debate about the role of AI in customer...
Sinch Introduces New AI Features for its CPaaS Solution
Sinch Introduces Sinch AI: Enhancing CPaaS with Advanced AI Capabilities
Are you ready to take your business communication to the next level? Sinch, a leading...
GoTo Connect CRM Integrations Now Include AI Technology
GoTo Enhances CRM Integration with AI-Powered Capabilities
In today's fast-paced business world, customer relationship management (CRM) is key to success. That's why the recent announcement...
New
Artificial Intelligence leading the way to a new era of intelligent...
The Rise of Intelligent Customer Experience: Zendesk's Latest Trends Report Highlights the Impact of AI-driven Service
The latest annual Customer Experience Trends Report from Zendesk...
