AI Revolutionizing Customer and Employee Experience Capacity
Capacity Acquires Lucy, Envision, and Linc, Secures $26 Million in Series D Funding
Are you ready to revolutionize the way your business interacts with customers and team members? Capacity, an AI-powered support...
Cisco Unveils New AI Agent Innovations for Webex Contact Center at WebexOne 2024
Cisco Unveils AI-Powered Innovations to Enhance Webex CCaaS Offering
Cisco's latest AI-powered innovations are set to revolutionize the customer service industry, with the introduction of Webex AI Agent and AI Agent Studio....
Genesys Files for US IPO: Can AI Unlock Its Potential?
Genesys Files for IPO: What Does This Mean for the Company and Investors?
The news of Genesys confidentially filing for an initial public offering (IPO) has sent shockwaves through the tech industry....
OPM launches new IT pilot program to enhance customer satisfaction
OPM Pilot Program Aims to Improve Applicant Experience for Retirement Systems
In a recent interview on Federal Monthly Insights, Catherine Manfre, the chief transformation officer at the Office of Personnel Management (OPM),...
Avaya and its Partners Introduce AI Benefits to a Variety of Organizations
Avaya and Partners Showcase the Power of Artificial Intelligence at GITEX GLOBAL 2024
Are you a recent college graduate wondering what career path to pursue in today's rapidly evolving world? If so,...
Talkdesk Fully Embraces AI Agents, Guarantees “Autonomous, Hyper-Personalized” Customer Experience
Talkdesk Confirms Integration of AI Agents Across Entire AI Suite: Introducing Talkdesk Ascend AI Platform
The integration of AI agents across Talkdesk's entire AI suite is a game-changer for the contact center...
GoTo Connect CRM Integrations Now Include AI Technology
GoTo Enhances CRM Integration with AI-Powered Capabilities
In today's fast-paced business world, customer relationship management (CRM) is key to success. That's why the recent announcement from GoTo about their AI-powered integrations with...
GTS Marks a Decade of Innovation in Customer Experience and Artificial Intelligence
Global Technology Solutions, Inc. Celebrates 10th Anniversary and Decade of Growth and Innovation
Global Technology Solutions, Inc. (GTS) is celebrating a major milestone - its 10th anniversary! Founded in 2014 as a...
Zendesk launches new AI customer experience capabilities
Zendesk Introduces AI-Powered Innovations for Customer Service Platform
In today's fast-paced world, customer service is more important than ever. With customers expecting quick and personalized support, companies need to find innovative ways...
Walmart Utilized Artificial Intelligence to Analyze 850 Million Product Data Points
Improving Customer Experience with Generative AI: Walmart's Data Quality Efforts
Revolutionizing Customer Experience with Generative AI: Walmart's Success Story
In the fast-paced world of retail, customer experience is everything. And Walmart, a retail...
New
Customer Experience Analytics
"Driving Value Through Strategic Partnership: A Success Story with CallMiner and Foundever®"
In the fast-paced world of technology and business, strategic partnerships are essential for...
