Zoom’s Virtual Agent Successfully Resolves 97% of Customer Inquiries
Zoom’s Virtual Agent: A Case Study in Successful Implementation and Results
Are you tired of customer experience vendors who talk the talk but don’t walk the walk? Look no further than...
Introducing Writesonic’s 24/7 SEO AI Agent to Boost Online Traffic for Businesses
Writesonic Launches SEO AI Agent to Help Businesses Improve Online Visibility and Google Rankings
Are you tired of spending hours analyzing keywords, studying competitors, and shelling out big bucks for SEO...
Balancing Personalisation and Privacy: Ethical Considerations in AI for Customer Experience
Navigating the Privacy-Personalisation Paradox: Best Practices for Balancing AI-driven Personalisation with Customer Privacy
In today’s digital age, artificial intelligence (AI) has transformed the way businesses interact with their customers. By leveraging...
Effective management is the key to achieving data success through AI
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AI agents poised to revolutionize customer experience for brands and consumers
AI Revolutionizing Customer Experience: Insights from Decisioneering and Medallia
AI is revolutionizing the way brands interact with their customers, and the customer experience landscape is rapidly evolving as a result. Luke...
Knowmax and Exotel form strategic partnership to offer AI Knowledge for CX Teams
Exotel Partners with Knowmax to Redefine Customer Experience with AI Transformation
In the fast-paced world of customer engagement, providing exceptional experiences is key to standing out from the competition. That’s why...
TELUS Digital Launches $1M AI Research Hub at University of São Paulo to Enhance...
TELUS Digital Launches Research Hub at University of São Paulo to Expand AI Efforts
TELUS Digital, a leading technology company, has recently announced the launch of the TELUS Digital Research Hub...
AI in Action: A Showcase by EXL
AI in Action: Australia & New Zealand 2025 Virtual Event Hosted by EXL
Are you ready to unlock the potential of AI for your business? EXL, a global data and AI...
Unlocking the Secret to Successful Teamwork
Preparing Your CX and Marketing Teams for AI Success
In today’s fast-paced digital world, AI has become a buzzword in customer experience and marketing. It promises to revolutionize the way businesses...
The Challenges of Utilizing AI to Enhance Customer Experience
This is the published version of Forbes’ CIO newsletter, offering the latest news for technology-focused leaders
Are you a technology-focused leader looking to stay up-to-date with the latest news and trends...
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Crafting Your Customer Experience (CX) Strategy the Mastercard Way: An Interview...
The Importance of Having a Chief Customer Officer at the Leadership Table: Insights from Lance Gruner of Mastercard
In today’s digital age, customer experience...
