Introducing Glance’s AI + Human Maturity Model for Customer Experience in 2025 and Beyond
In today’s fast-paced digital world, customer experience (CX) has become a key differentiator for businesses looking to stand out from the competition. With the rise of artificial intelligence (AI) and automation, many organizations are grappling with how to strike the right balance between technology-driven solutions and the human touch that customers crave.
Enter Glance’s AI + Human Maturity Model for Customer Experience. This innovative resource provides CX and product leaders with a roadmap for harmonizing AI and human expertise in their customer engagement strategies. By assessing their current maturity in balancing AI and human CX strategy, organizations can navigate a path forward towards delivering exceptional customer experiences in 2025 and beyond.
The AI + Human Maturity Model is a comprehensive guide that offers category definitions, examples, and self-assessment tools to help organizations evaluate their current practices and envision future possibilities. By addressing organizational structure, AI competency, and infrastructure, the model provides a holistic framework for optimizing customer engagement through a blend of AI and human channels.
“We work with many organizations across varying industries, and have seen the challenges of balancing AI’s scalability with the trust and empathy that come from human interaction first-hand,” says Tom Martin, CEO of Glance. “This model is the culmination of our insights from subject matter experts and customers at varying levels of AI adoption, helping them advance their CX initiatives in meaningful ways.”
As organizations recalibrate their AI strategies for the new year, the AI + Human Maturity Model provides clarity and direction in navigating a rapidly evolving landscape where both technology and human touch play essential roles in delivering exceptional experiences. With guided pathways, real-world insights, and best practices derived from industry applications, the model equips CX leaders with the tools they need to craft valuable and differentiated customer experiences.
Whether you’re looking to optimize your AI strategy, enhance customer engagement, or differentiate your brand in a crowded market, the AI + Human Maturity Model for Customer Experience is a must-have resource for any organization looking to thrive in the digital age. Access the model today and discover how to create wow-worthy human CX in 2025 and beyond.