Top Ten Must-Attend Contact Center Events in 2024: Conferences, Expos, and Awards Shows
Are you a contact center professional looking to stay ahead of the curve and network with industry experts? Look no further! We have compiled a list of the top ten must-attend contact center events for 2024, both live and virtual.
First up, we have CCW, the landmark occasion for European professionals to come together and learn about the latest industry trends. With topics ranging from AI innovation to custom app building, this event is not to be missed. Next, we have Stratégie Clients, the staple event for French contact center innovators, offering workshops and expert sessions for attendees to dive deeper into various topics.
If you’re looking to focus on contact center performance beyond just technology, ICMI is the event for you. With a focus on organizational excellence, leadership skills, and maintaining a healthy culture, this event in Orlando is a must-attend. Enterprise Connect, also in Orlando, takes a wider view of communications, collaboration, and customer experience, offering ten different conference tracks to tackle broader business problems.
Customer Contact Week in Las Vegas spans several days and includes technology and innovation sessions, the CC Women Summit, and the Customer Contact Leadership Institute. The CX Awards celebrate the best innovation in the customer experience space, with a virtual awards ceremony on February 29 that is free for all attendees.
Frost & Sullivan’s Customer Contact event in Ft. Lauderdale offers educational talks and workshops on contact center technologies and innovations, as well as networking opportunities for innovators. The Call & Contact Center Expo in April features over 100 speakers and 200 suppliers, including representatives from Microsoft, Google, and Cisco.
Contact.io in Denver aims to connect contact center professionals with industry experts to share best practices and push businesses forward. And finally, The Customer Show claims to be the biggest CX event on the planet, aiming to supercharge the industry and connect every stakeholder within the CX system.
These events are just the tip of the iceberg, with many more taking place globally in 2024. Stay tuned for updates on additional events and be sure to mark your calendars for these top ten must-attend contact center events of the year.
