Avaya Unveils AI-Based ‘Virtual Operations Manager’ at GITEX Global
Are you ready to revolutionize the way customer experience is managed at your contact center? Avaya is leading the charge with their innovative ‘Virtual Operations Manager’ concept, showcased at GITEX Global in Dubai. This concept demonstrates the power of human and artificial intelligence collaboration to fundamentally alter the way customer interactions are handled.
Built on the Avaya Experience Platform™, the Virtual Operations Manager unifies contact center data and operations to provide centralized insights and boost performance. Imagine having a virtual contact center operations manager advising and acting on behalf of your contact center leaders, helping them make sense of vast amounts of data and offering actionable insights to improve performance.
Avaya’s commitment to innovation is evident in their product roadmap strategy, which focuses on delivering cutting-edge solutions like AI, automation, and analytics at a pace that fits your enterprise’s specific needs. Recent milestones include AI Agent Assist Enhancements, Unified Customer Journey Improvements, and a Cloud Migration Tool to help transition your Avaya Aura solutions to the cloud seamlessly.
At GITEX Global, Avaya is showcasing technology demonstrations seamlessly integrating AI into every facet of customer interaction, transforming traditional contact centers into dynamic experience centers. Their solutions help organizations unify customer interactions across all channels, enhance the usability of AI-based tools, optimize operations, and orchestrate customer journeys more easily.
Don’t miss the opportunity to visit Avaya at GITEX Global in Dubai World Trade Centre between October 14 and 18, 2024. Learn more about how Avaya is shaping the future of customer experience and empowering businesses to create unforgettable customer interactions. With Avaya, the possibilities are endless.