Tuesday, March 18, 2025

Leveraging AI for Real-Time Personalization in Marketing, ET BrandEquity

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AI-Powered Personalisation: Transforming Customer Experience at Scale In today’s digital age, customer experience (CX) has become a crucial aspect of marketing strategies. One of...

Industry News

Vietnamese AI startups with Vin Gro receive investments from domestic accelerators

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Vietnam Start-up Filum AI Secures Major Investment from Vin Ventures to Expand Southeast Asian Market with AI-Based Customer Experience Management Platform The Vietnamese start-up...

Singapore Airlines partners with Salesforce for collaboration

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Singapore Airlines and Salesforce Collaborate to Develop AI Solutions for Airlines The collaboration between Singapore Airlines and Salesforce to co-develop AI solutions for airlines...

CX and AI

Best Strategies

Report: AI and customer satisfaction are the key priorities in CX outsourcing strategy

The Changing Landscape of CX Outsourcing: Insights from the 2025 Report Outsourcing has long been seen as a cost-saving measure for businesses looking to streamline their operations. However, a recent shift...

The Future of AI and Omnichannel Strategies: What Lies Ahead

The Gist: Investment Trends and Innovations in Digital Experience Platforms (DXPs) In the ever-evolving world of digital customer experience, the investment in Digital Experience Platforms (DXPs) continues to grow. Despite budget...

Cisco’s AI strategy focuses on customer experience and agent support

Cisco Utilizes Generative and Agentic AI to Transform Contact Center Experience The contact center world can be a tough place to work in, with high levels of frustration and stress. However,...

Challenges and Solutions

Technology and Tools

New updates