Interview with Five9 CEO Mike Burkland
Exploring AI-Driven Customer Experience Solutions with Five9 CEO Mike Burkland
Are you ready to dive into the world of AI-driven customer experience solutions? Look no...
Enterprise Connect 2024: Catch Up on the Latest News
Key Innovations Unveiled at Enterprise Connect 2024: AI-Powered Solutions Transforming the Enterprise IT Industry
Enterprise Connect 2024: A Recap of the Latest Innovations in Enterprise...
Leading Conversational AI Solutions Providers in 2024
Top Conversational AI Solutions Transforming Contact Centers: A Comprehensive Overview of Leading Vendors
Conversational AI solutions are revolutionizing the way businesses interact with their customers....
The Ascension and Decline of Air Canada’s AI Chatbot
Navigating AI Hallucinations: Lessons from Air Canada's Legal Battle
The Gist
AI hallucinations are becoming a growing concern in the world of customer experience, with AI...
Major Tech Companies Commit to Retraining Employees Vulnerable to AI
AI-Enabled ICT Workforce Consortium Formed by Leading Tech Companies and Advisors
The AI-Enabled ICT Workforce Consortium: A Game-Changer for the IT Industry
In a groundbreaking move,...
Generative AI: The Future of Customer Experience for Top Brands, According to Sheshgiri Kamath...
Innovative CX Solutions for the Hospitality Industry: A Conversation with Sheshgiri Kamath, CEO and Co-founder of Kapture CX
Are you in the hospitality industry and...
TTEC Wins Gold Stevie® Award for Thought Leadership in AI-Enhanced Customer Experience
TTEC Receives Gold Award for Innovative Use of Generative AI to Enhance CX
In today's fast-paced digital world, customer experience (CX) is more important than...
Salesforce Launches New Unified Knowledge Solution with Personalization Features
Salesforce Launches Unified Knowledge Solution for Personalization and Efficiency Gains
Salesforce, a leading CRM provider, has recently launched its Unified Knowledge Solution, aiming to enhance...
Exciting Updates from OpenAI, Google, Salesforce, and Verint in the World of CX
Recent Developments in the CX Sector: OpenAI, Google CCaaS Update, Salesforce Features, and Verint Data Hub Integration
Last week was a whirlwind in the customer...
Salesforce Introduces Public Sector Einstein 1 for Service – Enhancing Customer Experience Solutions for...
Salesforce Launches Public Sector Einstein 1 for Service: Revolutionizing Government Customer Service
Government agencies are constantly looking for ways to improve their customer service offerings...
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Customer Relationship Management (CRM): An Overview
Understanding CRM (Customer Relationship Management)
CRM (customer relationship management) is a crucial aspect of business operations that focuses on managing and analyzing customer interactions and...
