HubSpot Expands Media Network with Acquisition of Mindstream
HubSpot Acquires AI-Focused Media Outlet Mindstream: What This Means for the Future of AI Information
HubSpot's Acquisition of Mindstream: What It Means for AI Professionals
In a recent move that has caught the...
Decoding AI: Exploring Customer Service Bots and Beyond (featuring a Live Demo)
Exploring Contact Center AI with Industry Experts: A Beginner's Discussion
Contact center AI is revolutionizing the way businesses interact with their customers, and in a recent video from CX Today, industry experts...
Salesforce Aims to Revolutionize the Insurance Industry with New AI Technology
Salesforce Launches AI-Powered Solution for Insurance Brokerages: Financial Services Cloud (FSC)
Salesforce has made a significant move in the insurance industry with the launch of their new AI-powered solution, the Financial Services...
Five9 Reveals Plans for CX Summit in Barcelona 2024
Five9 Announces CX Summit Barcelona 2024: The New CX Transformed by AI, Powered by Five9
Are you ready to dive into the world of AI-driven customer experience? Five9 has just announced its...
7 Key Customer Experience Automation Trends
7 Key Trends in CX Automation Solutions
Customer experience (CX) automation solutions are revolutionizing the way contact centers operate. From intelligent chatbots to IVR systems and routing software, automated technologies are becoming...
What’s Next After Nuance Ends Support for On-Premise Contact Centers?
Nuance Communications Ends Support for On-Premise Contact Center IVR Solutions: What's Next for Customers?
The recent news of Nuance Communications ending its support for on-premise contact center IVR solutions has sent shockwaves...
Avaya enhances customer experience with AI-powered Virtual Operations Manager at Gitex Global
Avaya Unveils Virtual Operations Manager Concept at Gitex Global, Dubai
Are you ready to revolutionize the way your business manages customer experience? Look no further than Avaya's latest innovation, the Virtual Operations...
Kerravala discusses Avaya’s AI journey, applications, and new leadership
Discussion with Zeus Kerravala on Avaya's Announcements, AI Agent Deployments, and Avaya's Growth Trajectory
Are you interested in the latest developments in customer experience technology? Look no further than CX Today's recent...
Gartner Predicts 30% of GenAI Projects Will Be Abandoned by 2025 Due to Insufficient...
Gartner Predicts Generative AI (GenAI) Backlash and Abandonment of Projects: Concerns Over ROI and Financial Burden
The rise of generative AI (GenAI) has been a hot topic in the tech world, with...
Avaya Enhances Customer Experience with AI-Powered ‘Virtual Operations Manager’
Avaya Unveils AI-Based ‘Virtual Operations Manager’ at GITEX Global
Are you ready to revolutionize the way customer experience is managed at your contact center? Avaya is leading the charge with their innovative...
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The Functionality of Agent Assist Technology in Contact Centers
Uncovering Measurable Success with Agent Assist Technology in Contact Centers
Contact center leaders are constantly seeking ways to improve agent productivity and enhance customer satisfaction....
