DeepSeek Transfers Information to China Mobile, Which is on the Blacklist
Privacy concerns surround China-based AI start-up DeepSeek as researchers uncover concerning code
The recent revelation of concerning code within China-based AI start-up DeepSeek has sparked a privacy furore, with cybersecurity experts...
Closing the AI Skill Gap: A Critical Challenge for CX Leaders
Closing the AI Skill Gap: Strategies for Successful Implementation in Customer Experience
AI-driven customer and employee experiences are no longer a futuristic vision; they are here, transforming how businesses interact, serve,...
The Impact of Human Connection and AI on Customer Experience
The Gist: Balancing AI and Human Expertise in Customer Experience
The Gist: The Power of Collaborative CX
In the ever-evolving landscape of customer experience (CX), one thing is clear: AI is changing...
AI to Revolutionize Global Customer Experience by 2025: The Current State of CX
Revolutionizing Customer Service: The Impact of Generative Artificial Intelligence in Contact Centers
In the bustling city of Manchester, United Kingdom, a technological revolution is underway in the realm of customer service....
Exciting Customer Experience Updates from ServiceNow, Zoho, Salesforce, and Kore.ai
Recent Developments in CX: ServiceNow Enters CRM Market, Zoho CEO Change, Salesforce Agentforce Success, and Kore.ai AI Release
The past week in the world of Customer Experience (CX) has been filled...
Oracle Cloud Sales users now have access to GenAI agents at no additional charge
Oracle Introduces New AI Features in CX Cloud Offerings at No Extra Charge
Are you tired of cloud vendors nickel and diming you for every AI feature you want to add...
The Impact of DeepSeek’s Disruption on the AI Industry and the PR Hurdles Ahead
DeepSeek’s Impact on the AI Industry: Challenges and Opportunities for US Tech Giants
DeepSeek’s sudden rise has sent shockwaves through the AI field, challenging the dominance of American tech giants like...
Revolutionizing Contact Centers with AI: Discoveries and Advancements
Exploring the Transformative Role of AI in Customer Experience with ComputerTalk’s ICE 15 Platform
Are you curious about the transformative role of AI in customer experience? Look no further than the...
Has DeepSeek Revolutionized Enterprise AI? Insights from Zoom’s CEO
DeepSeek’s Disruption: A Game-Changer in the AI Sector
The AI sector has been shaken to its core by the emergence of DeepSeek’s AI app, specifically their open-source R1 model. This generative...
Insights from Inetum Consulting: Key Trends in CX and AI in Belgium for 2025
Unlocking the Future: Key Trends in 2025
In 2025, the landscape of AI and customer experience is set to undergo significant changes. From focusing on Emotional Excellence to prioritizing Digital Authenticity,...
New
Survey by Kapture CX shows that AI powered sentiment analysis is...
Key Insights from Kapture CX Survey: Leveraging AI for Enhanced Customer Experience
In today’s fast-paced business environment, customer expectations are higher than ever. Customers...
