Thursday, April 24, 2025

The Rise of AI Agency: Implications for Work and Workers

Exploring the Rise of Agentic AI: Impact on Workforce and Customer Experience Are you ready to dive into the world of agentic AI? Imagine having a digital coworker that can not...

Rob Scudiere of Verint credits Our Bengaluru GIC for driving AI innovations in CX...

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Verint’s CTO Rob Scudiere Discusses the Company’s First Global Innovation Centre in Bengaluru Verint, a global leader in AI-driven customer experience automation, recently made a strategic decision to establish its first...

Ikea’s Approach to AI Governance

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Decentering Technology: Ikea’s Approach to AI Governance Are you curious about how companies are approaching AI governance in today’s digital age? Ikea Retail Chief Data and Analytics Officer Francesco Marzoni has...

Five9 Partners with Agentforce to Introduce Industry-Specific AI Agents to CCaaS

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Five9 Strengthens Partnership with Salesforce and Expands AI Agent Integration Five9 Strengthens Partnership with Salesforce to Enhance Customer Service with AI Agents Five9, a leading CCaaS vendor, has announced a closer collaboration...

Maximizing Retail Planning Efficiency with AI-Powered Tools

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Leveraging AI Tools for Enhanced Retail Planning: A Competitive Advantage In today’s fast-paced retail landscape, staying ahead of the competition requires more than just offering great products and services. Retailers must...

Zoom’s Virtual Agent Successfully Resolves 97% of Customer Inquiries

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Zoom’s Virtual Agent: A Case Study in Successful Implementation and Results Are you tired of customer experience vendors who talk the talk but don’t walk the walk? Look no further than...

Introducing Writesonic’s 24/7 SEO AI Agent to Boost Online Traffic for Businesses

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Writesonic Launches SEO AI Agent to Help Businesses Improve Online Visibility and Google Rankings Are you tired of spending hours analyzing keywords, studying competitors, and shelling out big bucks for SEO...

Balancing Personalisation and Privacy: Ethical Considerations in AI for Customer Experience

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Navigating the Privacy-Personalisation Paradox: Best Practices for Balancing AI-driven Personalisation with Customer Privacy In today’s digital age, artificial intelligence (AI) has transformed the way businesses interact with their customers. By leveraging...

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Yellow.ai introduces Analyze to enhance customer experience automation

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Yellow.ai Launches Analyze: Revolutionizing AI-First Customer Service Automation with Advanced Insights and Self-Learning Technology Yellow.ai, a global leader in AI-first customer service automation, has just...

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