AI agents poised to revolutionize customer experience for brands and consumers
AI Revolutionizing Customer Experience: Insights from Decisioneering and Medallia
AI is revolutionizing the way brands interact with their customers, and the customer experience landscape is rapidly evolving as a result. Luke...
Knowmax and Exotel form strategic partnership to offer AI Knowledge for CX Teams
Exotel Partners with Knowmax to Redefine Customer Experience with AI Transformation
In the fast-paced world of customer engagement, providing exceptional experiences is key to standing out from the competition. That’s why...
TELUS Digital Launches $1M AI Research Hub at University of São Paulo to Enhance...
TELUS Digital Launches Research Hub at University of São Paulo to Expand AI Efforts
TELUS Digital, a leading technology company, has recently announced the launch of the TELUS Digital Research Hub...
AI in Action: A Showcase by EXL
AI in Action: Australia & New Zealand 2025 Virtual Event Hosted by EXL
Are you ready to unlock the potential of AI for your business? EXL, a global data and AI...
Unlocking the Secret to Successful Teamwork
Preparing Your CX and Marketing Teams for AI Success
In today’s fast-paced digital world, AI has become a buzzword in customer experience and marketing. It promises to revolutionize the way businesses...
The Challenges of Utilizing AI to Enhance Customer Experience
This is the published version of Forbes’ CIO newsletter, offering the latest news for technology-focused leaders
Are you a technology-focused leader looking to stay up-to-date with the latest news and trends...
DeepSeek Transfers Information to China Mobile, Which is on the Blacklist
Privacy concerns surround China-based AI start-up DeepSeek as researchers uncover concerning code
The recent revelation of concerning code within China-based AI start-up DeepSeek has sparked a privacy furore, with cybersecurity experts...
Closing the AI Skill Gap: A Critical Challenge for CX Leaders
Closing the AI Skill Gap: Strategies for Successful Implementation in Customer Experience
AI-driven customer and employee experiences are no longer a futuristic vision; they are here, transforming how businesses interact, serve,...
The Impact of Human Connection and AI on Customer Experience
The Gist: Balancing AI and Human Expertise in Customer Experience
The Gist: The Power of Collaborative CX
In the ever-evolving landscape of customer experience (CX), one thing is clear: AI is changing...
AI to Revolutionize Global Customer Experience by 2025: The Current State of CX
Revolutionizing Customer Service: The Impact of Generative Artificial Intelligence in Contact Centers
In the bustling city of Manchester, United Kingdom, a technological revolution is underway in the realm of customer service....
New
The Current Use of AI by Australia’s Largest Companies: Insights from...
AI Integration Strategies of Top ASX Companies: Brambles, Coles, News Corp, Suncorp, Xero, IAG, Origin, Seven, Pro Medicus, Meridian Energy, Car Group, South32,...
