Zendesk is the first company in the customer experience industry to introduce Outcome-Based Pricing...
Zendesk Introduces Outcome-Based Pricing for AI Agents: A Shift Towards Measurable Success
In a recent announcement, Zendesk has introduced a new pricing model called Outcome-Based Pricing for AI agents. This innovative approach...
The Impact of CX and AI Investments on B2B Ecommerce Growth: Insights from Retail...
The State of B2B Ecommerce: How Investments in CX and AI Are Driving Sector Growth - Retail TouchPoints
The State of B2B Ecommerce: How Investments in CX and AI Are Driving Sector...
Transforming Telecommunications: Disrupting Customer Experience on a Global Scale
Transforming the Telecom Sector: Enhancing Productivity, Efficiency, and Customer Experiences
In today's fast-paced business landscape, providing exceptional customer experiences is more important than ever. With customer expectations constantly evolving, businesses need to...
Lorikeet Raises $5 Million in Funding to Provide CX Teams with Revolutionary AI Agent...
Revolutionizing Customer Support: Lorikeet Launches AI Platform for Complex Inquiries
Are you tired of dealing with clunky chatbots and underpowered AI agents when seeking customer support? Well, you're in luck because a...
Salesforce and Tableau Join Forces to Offer Exclusive AI and Data Benefits
Salesforce Announces Tableau Einstein Alliance for Partner Community
Salesforce, a leader in CRM solutions, has recently announced the launch of a new partner community specifically for Tableau Einstein users. The Tableau Einstein...
Google Launches New Customer Engagement Suite Integrating CCaaS and Gemini
Google Launches Customer Engagement Suite with Google AI: A Game-Changer in Contact Center Technology
Google has once again made waves in the tech world with the launch of its new Customer Engagement...
Download the Top 10 Customer Experience Trends for 2025 from the Contact Centre
Top 10 CX and AI Trends for 2025: Stay Ahead of the Game
Are you ready to take your business to the next level in customer experience (CX) and artificial intelligence (AI)?...
Quiq Announces New Chief Experience Officer and Senior Vice President of Marketing, Welcoming CX...
Quiq Welcomes CX Veterans Mike Zinne as Chief Experience Officer and Cristina Bravo Olmo as SVP of Marketing
In the rapidly evolving world of customer experience (CX) technology, one company is making...
Using AI to Enhance Customer Experience and Warehouse Safety at NZ Post
Transforming Customer Service with Predictive AI Models
In today's fast-paced world, customer service is more important than ever. With the rise of e-commerce and online shopping, customers expect quick and efficient service...
Utilizing AI in Contact Centers: Practical Applications for Improved Efficiency and Intelligence
Unlocking the Potential of AI in Contact Centers: Real-World Examples and Practical Applications
AI has truly revolutionized the contact center industry, offering incredible opportunities for companies to become more profitable, cost-effective, and...
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Top 13 Customer Experience Conferences to Attend in 2024
Top Customer Experience Conferences to Attend in 2024
Are you looking to stay ahead of the curve when it comes to customer experience trends and...
