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The AI Customer Digest

The AI Customer Digest
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Industry News

Oracle broadens the use of generative AI in its customer experience...

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Industry News

Integrating Artificial Intelligence into Digital Experiences: Insights from Verizon’s David Werner

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Challenges and Solutions

The Future Impact of GenAI on Customer Service: Insights from Sprinklr

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Industry News

Salesforce Einstein Copilot is now widely accessible

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Industry News

NICE Unveils Interactions 2024, Pioneering the Future of CX AI Excellence...

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Industry News

A Reality Check on Contact Center AI

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CX and AI

Leveraging AI-Driven BSS to Enhance Telco CX with Hyper-Personalization

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Technology and Tools

Adobe: 57% of Indian Consumers Prefer AI-Enabled Tools Over Human Interaction

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Best Strategies

5 strategies to foster a data-driven environment

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Challenges and Solutions

AI Chatbots vs Human Agents: The Customer Support Conundrum

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Industry News

Microsoft-Powered Chatbot in New York City Advises Business Owners to Violate...

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New York City's GenAI Chatbot Faces Backlash for Providing Inaccurate and Illegal Advice The use of artificial intelligence (AI) in various aspects of our lives...

Vodafone enhancing customer experience with Microsoft’s GenAI tools

AI-Driven Megatrends Shaping the Contact Center Agent Experience

Improve Customer and Employee Experience with an Ideal AI Copilot

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