Kore.ai Expands Reach with XO Automation and Contact Centre AI Solutions in AWS Marketplace
Kore.ai, a leading provider of AI solutions, has recently announced that its XO Automation and Contact Centre AI solutions will now be available in the AWS Marketplace. This move is set to expose Kore.ai’s advanced technology to a wider audience and simplify the purchase and management process for both AWS and Kore.ai customers.
In a statement, Kore.ai CEO and Founder Raj Koneru highlighted the importance of making their AI solutions accessible to every AWS customer. He emphasized how Kore.ai’s expertise in conversational and generative AI can help businesses achieve transformative results in today’s AI-first framework.
Let’s delve deeper into the two solutions that will now be accessible to AWS customers through the Marketplace:
XO Automation AI leverages LLM and GenAI technology with a no-code interface to help enterprises design, build, and manage AI chatbots for automating customer interactions across various channels. It supports omnichannel, multilingual experiences and features advanced capabilities like Retrieval Augmented Generation (RAG) and multi-engine NLU.
On the other hand, the Contact Center AI solution aims to enhance customer service by analyzing conversations, automating tasks, and delivering personalized experiences. Integrated with the XO Platform, it automates interactions, reduces wait times, and provides real-time guidance to agents.
This announcement comes as the latest in a series of significant updates from Kore.ai. Just last month, the company introduced XO Express, a simplified version of its AI platform tailored for smaller businesses. Prior to that, Kore.ai launched GALE, an industry-first GenAI platform, and introduced lighter, less expensive LLMs for customer experience use cases.
With these continuous updates and innovations, Kore.ai is solidifying its position as a leader in the AI space, offering cutting-edge solutions to businesses of all sizes. The availability of XO Automation and Contact Centre AI in the AWS Marketplace is set to further expand the reach of Kore.ai’s technology and empower more businesses to leverage the power of AI for their operations.
