Leading Conversational AI Solutions Providers in 2024
Top Conversational AI Solutions Transforming Contact Centers: A Comprehensive Overview of Leading Vendors
Conversational AI solutions are revolutionizing the way businesses interact with their customers. With the ability to simulate human conversation...
The Ascension and Decline of Air Canada’s AI Chatbot
Navigating AI Hallucinations: Lessons from Air Canada's Legal Battle
The Gist
AI hallucinations are becoming a growing concern in the world of customer experience, with AI chatbots sometimes providing incorrect or misleading responses....
Major Tech Companies Commit to Retraining Employees Vulnerable to AI
AI-Enabled ICT Workforce Consortium Formed by Leading Tech Companies and Advisors
The AI-Enabled ICT Workforce Consortium: A Game-Changer for the IT Industry
In a groundbreaking move, Accenture, Cisco, Eightfold, Google, IBM, Indeed, Intel,...
Generative AI: The Future of Customer Experience for Top Brands, According to Sheshgiri Kamath...
Innovative CX Solutions for the Hospitality Industry: A Conversation with Sheshgiri Kamath, CEO and Co-founder of Kapture CX
Are you in the hospitality industry and looking to enhance your customer experience? Look...
TTEC Wins Gold Stevie® Award for Thought Leadership in AI-Enhanced Customer Experience
TTEC Receives Gold Award for Innovative Use of Generative AI to Enhance CX
In today's fast-paced digital world, customer experience (CX) is more important than ever. Companies are constantly looking for innovative...
Salesforce Launches New Unified Knowledge Solution with Personalization Features
Salesforce Launches Unified Knowledge Solution for Personalization and Efficiency Gains
Salesforce, a leading CRM provider, has recently launched its Unified Knowledge Solution, aiming to enhance personalization and efficiency for service agents. This...
Exciting Updates from OpenAI, Google, Salesforce, and Verint in the World of CX
Recent Developments in the CX Sector: OpenAI, Google CCaaS Update, Salesforce Features, and Verint Data Hub Integration
Last week was a whirlwind in the customer experience (CX) sector, with major updates and...
Salesforce Introduces Public Sector Einstein 1 for Service – Enhancing Customer Experience Solutions for...
Salesforce Launches Public Sector Einstein 1 for Service: Revolutionizing Government Customer Service
Government agencies are constantly looking for ways to improve their customer service offerings and streamline their operations. Salesforce, a leading...
Zendesk Unveils Upgraded AI Service Suite, Boasts the “Ultimate Service Solution”
Zendesk Unveils New AI-Powered Products and Capabilities at Zendesk Relate 2024
Zendesk has truly solidified its position as a leader in AI-powered customer service solutions with the recent announcements at Zendesk Relate...
Oracle Enhances Service & Sales Teams with Advanced AI Features
Oracle Enhances AI Capabilities in Fusion Cloud Customer Experience Suite
Oracle has once again raised the bar in the world of customer experience with the addition of new AI capabilities to its...
