Microsoft announces ten pre-built agents for Dynamics as part of its foray into AI.
Microsoft Unveils Vision for Autonomous Agents at AI Tour in London
The tech world is abuzz with excitement following Satya Nadella's recent announcement at Microsoft's...
Achieving Harmony Between Human and AI Contact Center Agents: Insights from JetBlue
JetBlue's Customer Support Strategy: Empowering Human Agents and Augmenting with AI
Customer Contact Week is an exciting event that brings together industry leaders who are...
GTS Marks a Decade of Innovation in Customer Experience and Artificial Intelligence
Global Technology Solutions, Inc. Celebrates 10 Years of Innovation in CX and AI
Global Technology Solutions, Inc. (GTS) is celebrating a major milestone - its...
Will Artificial Intelligence Agents Replace Customer Service Representatives? Insights from Likewize’s Chief Experience Officer
The Impact of GenAI-Enabled AI Agents on Customer Service Operations: Insights from CX Expert Eric Smuda
The Rise of AI Agents in Customer Service: A...
Exploring Cisco’s AI-Powered CX Features: Context Summaries and Recommended Responses
Exploring Cisco's CX Strategy with AI and New Features: Interview with Sudarshan Dharmapuri
Are you curious about how artificial intelligence is shaping the customer experience...
Nationwide’s CX Strategist Shares Lessons on Blending AI, Digital, and Human Experiences
Blending AI, Digital Capabilities, and the Human Touch in Customer Experiences: Insights from CX Today's Interview with Torrin Webb
In the fast-paced world of customer...
AI’s Bubble Bursting Because You’re Forgetting Two Other Letters: CX
Navigating the AI Bubble: Finding Value in Differentiated Customer Experiences
As we stand on the brink of a technological revolution, the question on everyone's mind...
GTS Marks a Decade of Innovation in CX and AI
Global Technology Solutions, Inc. Celebrates 10 Years of Innovation in CX and AI
Are you ready to celebrate a decade of innovation and success with...
InMoment Utilizes AI Active Listening Agents to Enhance Customer Feedback
InMoment Launches AI-Powered Active Listening Agents to Enhance Customer Feedback Experience
InMoment's latest announcement of its AI-powered Active Listening Agents is set to revolutionize the...
The Evolution of AI: From Passive Algorithms to Active Agents
Exploring the Rise of Agentic AI in Customer Experience with TechSee VP Jon Burg
Are you curious about the future of AI in customer experience?...
New
Insights from CX Experts on Customer Conversations
The Power of Customer Conversations: Transforming CX and Marketing Strategy
The Gist
Marketers and CX leaders have the power. Because they are uniquely positioned to connect...
