Thursday, January 1, 2026

Oracle Commits to Automating Every Aspect of Customer Service, Enhances Oracle Fusion Cloud Service

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Oracle’s Commitment to Complete Customer Service Automation: A Look at the Latest Innovations Oracle’s commitment to helping its customers automate all of their customer...

Freshworks Introduces User-Friendly AI Agent for Enhanced Customer Experience

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Freshworks Launches Freddy AI Agent for Exceptional Customer and Employee Experiences Are you looking to revolutionize your customer service and IT support operations? Look...

Will AI Agents Dominate Customer Service? Insights from Likewize’s CXO

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The Impact of GenAI-Enabled AI Agents on Customer Service Operations: Insights from CX Expert Eric Smuda The rise of artificial intelligence (AI) has been...

The Evolution of AI: Transitioning from Passive Algorithms to Active Agents

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Exploring the Rise of Agentic AI in Customer Experience: A Discussion with Jon Burg, VP Strategy at TechSee Are you curious about the future...

New AI Active Listening Agents by InMoment Aim to Enhance Customer Feedback

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InMoment Unveils AI-Powered Active Listening Agents: A Game-Changer for Customer Feedback InMoment’s latest announcement of the general availability of its AI-powered Active Listening Agents...

Oracle introduces new AI capabilities to Fusion Cloud CX

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Oracle Unveils New AI Capabilities for End-to-End Service Automation in Fusion Cloud Service and Field Service With the introduction of agentic AI capabilities in...

GTS Marks a Decade of Innovation in Customer Experience and Artificial Intelligence

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Global Technology Solutions, Inc. Celebrates 10th Anniversary and Decade of Growth and Innovation Global Technology Solutions, Inc. (GTS) is celebrating a significant milestone as...

Exploring Grok: The ‘Rebellious’ AI of Elon Musk

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The Gist: Elon Musk’s Grok AI Takes on the Competition The Gist: Elon Musk’s New AI, Grok, Takes on the Competition Elon Musk, the man...

New

Exciting Updates from Kore.ai, Genesys, Qualtrics, Dialpad, and UiPath

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Top News Stories in CX Innovation and Industry Layoffs Are you ready to dive into the latest news in the customer experience industry? From groundbreaking...

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