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The AI Customer Digest

The AI Customer Digest
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Technology and Tools

The Integration of AI in Conversational Intelligence Platforms by 2024

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Industry News

Exciting Customer Experience Updates from ServiceNow, Zoho, Salesforce, and Kore.ai

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CX and AI

8×8, Inc. (EGHT): Revolutionizing Customer Experience with AI Innovations and Secure...

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Technology and Tools

GoTo Introduces Connect CX to Deliver Outstanding Customer Experiences

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Best Strategies

Top 7 Strategies for Contact Center Workforce Management (WFM) in 2025

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Challenges and Solutions

Trends in AI Agent Assistance for Contact Centers

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Industry News

Oracle Cloud Sales users now have access to GenAI agents at...

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Technology and Tools

The Possibilities of Speech AI: What Can You Create?

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Best Strategies

The impact of purpose-built AI on CX strategies

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Challenges and Solutions

Singapore: The Hub for AI Advancements and Citizen Experience Excellence

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Industry News

Klarna Fully Embraces AI Technology, Announces Intention to Reduce Workforce by...

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Klarna Announces 50% Workforce Reduction and Embraces AI Technology The recent announcement by Klarna to reduce its workforce by almost 50% has sent shockwaves through...

InterVision Boosts AI Development with AWS LLM League and Amazon SageMaker

Revolutionizing Contact Centers with AI: Discoveries and Advancements

The Growth of Conversational AI in Customer Service Market

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