Sabio Positioned as Europe’s Leading Digital Experience Transformation Services Partner with Salesforce and Genesys Alignment

The recent announcement of the alignment between Salesforce and Genesys to launch CX Cloud has major implications for the digital experience transformation services industry. Sabio, Europe’s leading partner in this space, is set to benefit greatly from this collaboration, according to Stuart Dorman, the company’s Chief Innovation Officer.

CX Cloud, an AI-powered customer experience and relationship management solution, combines the strengths of both companies to help businesses leverage data and AI for improved customer experiences. Sabio’s strategic partnership with both Salesforce and Genesys positions them as experts in these technologies, with a strong track record of successful deployments.

Sabio’s investment in Salesforce began over three years ago with the acquisition of makepositive, a leading UK-based consulting partner. This move has since been re-launched as Sabio Salesforce Practice, solidifying their position as a top-tier Salesforce partner. Similarly, their partnership with Genesys has resulted in over 100 successful deployments globally, earning them Gold partner status.

The closer alignment between Salesforce and Genesys further strengthens Sabio’s offerings, making them the go-to expert for organizations looking to navigate their digital transformation projects. By combining contact center and customer service technologies, Sabio is able to provide seamless integration for smarter customer and employee experiences.

The release of CX Cloud is expected to revolutionize customer interactions and data sharing across the entire customer journey. Sabio’s expertise in both Genesys and Salesforce technologies uniquely positions them to support customers in their deployments, solidifying their position as Europe’s leading digital experience transformation services partner.

Overall, the closer alignment between Salesforce and Genesys is a game-changer for the CX industry, paving the way for more advanced and integrated solutions that will benefit both businesses and their customers. Sabio’s expertise and strategic partnerships put them in a prime position to lead the way in this evolving landscape.