Improving Email Customer Service: A Discussion with Jonathan Barouch, Founder & CEO of Local Measure
Are you struggling to provide exceptional customer service through email? You’re not alone. Despite being the second most leveraged channel for inbound customer conversations, email service experiences often fall short of expectations.
To shed light on this issue, we sat down with Jonathan Barouch, Founder & CEO of Local Measure, to discuss how contact centers can elevate their email game. In our conversation, we delved into the challenges of email customer service and explored strategies to overcome them. We also explored ways to support agents in delivering better email customer service and examined assistive technologies that can revolutionize the email experience.
If you’re curious to learn more about how the Local Measure Omnichannel CCaaS platform can enhance your email customer service, be sure to visit their website at https://www.localmeasure.com/. And if you enjoyed this discussion and want to see more content like it, don’t forget to subscribe to our YouTube channel.
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