Oracle Releases Generative AI Tools for CX, HR, and Supply Chain Applications

Are you ready to take your customer experience to the next level? Oracle has just released the first wave of its generative AI for Fusion Cloud applications, and the results are impressive. From webchat summaries for customer service to AI-generated content for marketers, these new tools are designed to streamline processes and drive success.

One of the standout features for CX customers is the tool that suggests subject lines for marketing emails. This can save valuable time and ensure that your emails are engaging and effective. Additionally, salespeople can benefit from assisted content creation based on successful deals, while customer service reps can use webchat summaries to quickly address customer inquiries.

But what sets Oracle’s generative AI apart is its partnership with Cohere, a large language model that provides the backbone for these tools. This integration not only enhances performance but also ensures that customer data remains secure within the Oracle cloud. This level of control over data is crucial for large-enterprise customers who prioritize security.

Looking ahead, Oracle’s investment in generative AI could pay off in more ways than one. Cohere may become an acquisition target for Oracle, offering a ready-made LLM that could accelerate the development of new GenAI features. This strategic move could position Oracle as a leader in the AI space and drive even greater value for its customers.

Overall, the release of Oracle’s generative AI tools marks a significant step forward in the company’s AI strategy. By focusing on specific use cases and delivering tangible value to customers, Oracle is setting itself up for success in the rapidly evolving AI landscape. So, if you’re ready to harness the power of AI to enhance your customer experience, now is the time to explore what Oracle has to offer.