ibex to Host Fireside Chat on AI Deployment Best Practices and Celebrate 2025 CX Leadership Award Winners at CCW Las Vegas
Join ibex for a Fireside Chat on AI Deployment Best Practices and Celebrate the 2025 CX Leadership Award Winners
LAS VEGAS, June 5, 2025 — Excitement is building as ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement solutions, gears up for an engaging showcase at the upcoming CCW Customer Contact Week in Las Vegas from June 9-12. This event, renowned as the world’s largest customer contact gathering, will bring together industry leaders in customer care, CX, and contact center management.
A Platform for Innovation
Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex, expressed her enthusiasm: “We are excited to engage with CX leaders at CCW and showcase the industry’s leading AI technology and best practices.” With over 20 years of experience in customer experience (CX), ibex is set to unveil its award-winning Wave iX solutions, designed to refine and elevate every customer interaction.
Fireside Chat: “Is Your AI Ready For Real World Customers?”
One of the highlights of the event will be a Fireside Chat on June 11, featuring industry experts who will delve into the practicalities of AI implementation. The session will include:
Allessa Coffey, Vice President of Call Center, Training, and Strategy for Leslie’s Pools
Brooke Lynch, Divisional Director of Digital at Customer Management Practice
Eric Guarro, SVP of Digital Transformation at ibex
This discussion will cover essential topics such as:
The importance of partnering with a trusted AI provider
The AI customization process
The top AI tools for maximizing customer impact
Celebrating Excellence: The 2025 CX Leadership Awards
Later that evening, ibex will honor the recipients of the 2025 CX Leadership Awards at an exclusive dinner reception at Caesar’s Palace. This prestigious event will recognize individuals and companies that have demonstrated exceptional leadership, technological innovation, and the ability to tackle market challenges to enhance customer engagement.
Casteel remarked, “We are excited to honor those CX innovators who are raising the bar through vision, technology, and innovation, transforming the customer experience for their brands.”
Why Attend?
Attending this event offers a unique opportunity to learn from the best in the industry, gain insights into cutting-edge AI technologies, and network with fellow CX professionals. Whether you’re looking to elevate your customer experience strategy or simply want to stay ahead of the curve in AI deployment, this is an event you won’t want to miss.
Visit ibex at Booth #151
Make sure to stop by the Parloa booth (#151 in the Main Hall) for live demonstrations of ibex’s leading AI-powered solutions. Engage with CX experts and discover how to enhance your customer journey while accelerating growth and maximizing impact.
About ibex
ibex is at the forefront of delivering innovative BPO services, smart digital marketing, and end-to-end customer engagement solutions. With a global network of approximately 30 operations facilities and a diverse team of over 31,000 employees, ibex manages nearly 175 million critical customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year.
To learn more about ibex and its groundbreaking solutions, visit ibex.co and connect with us on LinkedIn.
Join us in Las Vegas for an inspiring event that promises to shape the future of customer experience through AI innovation. Let’s elevate the customer journey together!
