Zendesk Introduces AI Dynamic Pricing Plan for Flexible AI Investment
The introduction of Zendesk’s AI Dynamic Pricing Plan marks a significant shift in the way businesses can approach AI investment for customer service. This innovative pricing model offers companies the flexibility to adjust their AI and automation investments according to changing demands, providing a more adaptable and responsive customer experience.
With the prediction that 100% of interactions will involve AI in just a few years, Zendesk’s CEO, Tom Eggemeier, emphasizes the importance of giving customers the freedom to adopt AI at a pace that suits their business needs. The AI Dynamic Pricing Plan allows businesses to learn and refine their approach to service without being constrained to one setup, ultimately empowering Customer Experience leaders to tailor AI adoption based on current and future requirements.
Keith Dawson, Director of Research, Customer Experience at ISG Software Research, highlights the transformation of the traditional pricing model as companies embrace outcome-based pricing that demonstrates a direct link between AI and ROI. Zendesk’s pricing model aligns with this market trend, offering businesses the flexibility to explore AI and automation without the risk of extra costs or complex commitments.
The success of Zendesk’s Outcome-Based Pricing model has paved the way for the AI Dynamic Pricing Plan, which supports a flexible allocation approach through various pricing structures. This enables companies to optimize their spending and ensure a strong return on investment, ultimately moving away from the limitations of traditional pricing models.
By providing businesses with the means to personalize their AI strategy, Zendesk is making AI a viable and accessible option for companies looking to enhance both customer and employee service methodologies. The introduction of the AI Dynamic Pricing Plan reflects Zendesk’s commitment to supporting businesses in their expansion of AI use, ultimately revolutionizing the way companies approach AI investment for customer service.