Exploring Agentic AI: Revolutionizing CX with Cognigy’s Director of Product Marketing
Are you ready to explore the exciting world of agentic AI and its impact on customer experience? In a recent episode of CX Today, Susie Harrison sits down with Sebastian Glock, Director of Product Marketing at Cognigy, to discuss the potential of agentic AI in revolutionizing the CX market.
So, what exactly is agentic AI? It’s a form of artificial intelligence that is designed to act autonomously and make decisions on behalf of users. This technology has the power to transform the way businesses interact with their customers, providing personalized and efficient solutions to their needs.
During the session, Sebastian delves into what Cognigy’s agentic AI delivers and how it is shaping the future of contact centers. The interplay between human agents and digital agents is evolving, creating new opportunities for businesses to enhance their customer service strategies.
As we look ahead, the possibilities for agentic AI in the CX space are endless. Contact centers can leverage this technology to streamline processes, improve customer satisfaction, and drive business growth.
If you’re interested in learning more about agentic AI and its impact on CX, be sure to watch the full episode on YouTube. And don’t forget to subscribe to our channel for more insightful content like this. Join the conversation on our Twitter and LinkedIn pages to stay updated on the latest trends in customer experience.
Get ready to embrace the future of CX with agentic AI – the possibilities are truly endless!