Unpacking San Diego Zoo’s CX Strategy with Director of Call Center Operations, Debra Smith – CCW 2024 Broadcast Highlights

Are you a fan of customer experience (CX) strategies and innovative approaches to customer service? If so, you won’t want to miss the latest episode of CX Today featuring Debra Smith, Director of Call Center Operations at the San Diego Zoo Wildlife Alliance.

In this exciting episode, broadcast from CCW 2024 in Las Vegas, Charlie Mitchell sits down with Debra to unpack the San Diego Zoo’s CX strategy. They delve into best practices for customer experience design, the Zoo’s collaborative CX delivery, and the role of AI in the Zoo’s future customer service strategy.

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So, grab a cup of coffee, sit back, and immerse yourself in the fascinating world of CX with CX Today and the San Diego Zoo Wildlife Alliance. Happy watching!