Introducing Sprinklr Surveys: Revolutionizing Customer Feedback Management with AI

Are you tired of traditional surveys that just don’t cut it anymore in today’s fast-paced industry? Do you struggle with small datasets that limit your insights and make it difficult to close the feedback loop with your customers? If so, you’re not alone. Many modern enterprises face these challenges when it comes to managing customer feedback effectively.

But fear not, because Sprinklr Surveys is here to revolutionize the way you collect and analyze customer feedback. This new AI-first survey offering from Sprinklr is designed to help companies like yours derive complete, actionable insights from both solicited and unsolicited feedback. In a recent talk with Aurélien Caye, Lead Solution Specialist at Sprinklr, we got the inside scoop on how Sprinklr Surveys can help modern enterprises tackle their CFM challenges head-on.

One of the main challenges faced by customer experience teams today is that traditional surveys are simply not enough. Securing quality responses and generating meaningful insights from these surveys requires additional resources that many companies just don’t have. That’s where an AI-first approach like Sprinklr Surveys comes in handy. By leveraging AI capabilities, Sprinklr Surveys can help you create better surveys more efficiently and analyze the data in a more holistic way.

Another common challenge is the limited insights that come from conducting surveys on small datasets. Sprinklr Surveys addresses this issue by combining structured feedback from surveys with unstructured data from sources like social media, blogs, and reviews. This allows you to validate insights against larger datasets and get a more accurate view of reality.

But perhaps the biggest challenge of all is the feedback loop challenge. Many companies struggle to close the feedback loop created from surveys because they use multiple separate systems to do so. This often leads to delays in issue resolution and a broken customer experience. With Sprinklr Surveys, you can streamline this process and drive better business outcomes by taking a unified approach to customer feedback management.

In addition to Sprinklr Surveys, Sprinklr has also recently announced the launch of Sprinklr Digital Twin, a conversational AI offering that helps businesses automate customer conversations. This innovative platform allows you to build an AI “twin” for different departments in your organization, automating customer interactions and improving efficiency.

So, if you’re ready to take your customer feedback management to the next level, why not give Sprinklr Surveys a try? Visit the Sprinklr website to learn more and set up a demo today. Don’t let outdated surveys and limited insights hold your business back – embrace the power of AI with Sprinklr Surveys and revolutionize the way you collect and analyze customer feedback.