Industry News
NiCE Unveils CXone Mpower AI Agents
Weekly No Jitter Roll: Key Updates in Enterprise Communication Technology
Highlights This Week:
NiCE Launches CXone Mpower Agents for Enhanced Customer Service
Nurix AI Introduces NuPlay:...
Zoom Introduces AI-Driven Contact Center in India with Omnichannel and BYOC...
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CX and AI
Best Strategies
NiCE Enhances AWS Strategic Partnership for Accelerated Growth
NiCE and AWS Forge Strategic Partnership to Revolutionize AI-Powered Customer Service Automation
Revolutionizing Customer Service: The NiCE and AWS Collaboration
In a groundbreaking announcement, NiCE...
ibex Unveils Next-Gen Customer Solutions Powered by AI at CCW 2025
ibex to Host Fireside Chat on AI Deployment Best Practices and Celebrate 2025 CX Leadership Award Winners at CCW Las Vegas
Join ibex for...
Is Your AI Implementation Harming Customer Experience?
The Gist: Navigating AI’s Impact on Customer Experience
Start with Customers: AI should enhance customer experience (CX) goals like ease, trust, and personalization, rather...
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