Thursday, February 6, 2025

Industry News

DeepSeek Transfers Information to China Mobile, Which is on the Blacklist

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Privacy concerns surround China-based AI start-up DeepSeek as researchers uncover concerning code The recent revelation of concerning code within China-based AI start-up DeepSeek has...

Closing the AI Skill Gap: A Critical Challenge for CX Leaders

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Closing the AI Skill Gap: Strategies for Successful Implementation in Customer Experience AI-driven customer and employee experiences are no longer a futuristic vision; they...

CX and AI

Best Strategies

Differentiating in the CCaaS Market: Talkdesk’s Three-Pillar Strategy

Talkdesk’s Differentiation Strategy in the CCaaS Market: AI Innovation, Vertical Integration, and Customer Success Are you looking for a way to stand out in the competitive CCaaS market? Look no further...

Zendesk is still trying out different pricing strategies

Zendesk Introduces AI-Specific Pricing Model: Dynamic Pricing Plan for AI Investments The world of customer relationship management (CRM) software is constantly evolving, with companies like Zendesk leading the charge in innovation....

3 Methods AI Tools Improve Digital Marketing and Customer Interaction

Enhancing Customer Connections with AI Tools In today’s fast-paced digital world, building strong connections with customers is essential for businesses looking to thrive. With the rise of AI technology, marketers now...

Challenges and Solutions

Technology and Tools

New updates