Which is Better for Customer Experience: Conversational AI or Generative AI?
Maximizing Contact Center Performance: Harnessing the Power of Conversational AI and Generative AI for CX Success
In the ever-evolving landscape of artificial intelligence, two key solutions are making waves in the...
Key Insights from The Forrester Wave Report on Conversational AI for Customer Service 2024
Top Conversational AI Vendors for Customer Service: Forrester Report Analysis
Are generative AI (GenAI) and LLMs the solution to years of customer self-service disappointment? Forrester certainly believes so, and their recent...
AI adoption among Malaysian consumers outpaces brands
Brands in Malaysia Lagging Behind in Harnessing AI Innovations: Adobe Report
In today’s digital age, artificial intelligence (AI) is becoming increasingly prevalent in our daily lives. From virtual assistants to personalized...
7 Key Customer Experience Automation Trends to Keep an Eye on in 2021
7 Key Trends in CX Automation for 2024: Cloud Consolidation, Advanced AI, Data Insights, Self-Service, Proactivity, Agent Experience, Human-AI Collaboration
In today’s fast-paced world, customer expectations are constantly evolving, and businesses...
The Integration of AI in Conversational Intelligence Platforms by 2024
Advancements in AI Technology in Conversational Intelligence Platforms: A Deep Dive
In today’s fast-paced business world, communication is key. Conversational intelligence platforms are revolutionizing the way businesses communicate and operate, using...
GoTo Introduces Connect CX to Deliver Outstanding Customer Experiences
Introducing GoTo Connect CX: Revolutionizing Customer Experiences with AI-Powered Tools
In today’s fast-paced business world, providing exceptional customer experiences is crucial for success. With the introduction of GoTo Connect CX, companies...
The Possibilities of Speech AI: What Can You Create?
Exploring the Uses of Speech AI Technology: Building Innovative Solutions with AssemblyAI
Are you looking to incorporate AI-powered technology into your business but not sure where to start? It’s important to...
25 Examples of How Generative AI Can Enhance Customer Service
Exploring the Impact of Generative AI on Customer Service: 25 Use Cases
In today’s fast-paced world, customer service is more critical than ever for businesses looking to retain and attract customers....
AI that prioritizes human interaction enhances customer loyalty
Human-Centric AI Redefining Customer Loyalty: Zendesk Research
In today’s fast-paced and ever-evolving world, customer expectations are higher than ever before. As consumers demand more personalised and engaging interactions, companies are turning...
Insight into the UK government’s utilization of AI tools is released
UK Government Report Highlights Use of AI in Decision Making and Public Services
The UK government is taking a bold step towards transparency and efficiency by utilizing AI to improve decision-making...
New
Salesforce Aims to Revolutionize the Insurance Industry with Newest AI Update
Salesforce Launches AI-Powered Solution for Insurance Brokerages: Financial Services Cloud (FSC)
Salesforce has once again proven itself to be a leader in innovation with...
