Oracle introduces new generative AI tools in Fusion CX applications
Oracle Unveils Generative AI for Fusion Cloud Applications, Including CX Tools for Marketing, Sales, and Customer Service
Are you ready to take your customer...
Agents Must Embrace Technology as AI Transforms CX Operations by 2027
The Future of Customer Experience: How AI is Transforming CX Leaders’ Priorities
The future of customer experience (CX) is evolving rapidly, with Artificial Intelligence...
HP® Tech Takes: AI Customer Service Hardware Solutions for Small Businesses
Exploring the Costs & Benefits of AI Customer Service Hardware
In today’s fast-paced business landscape, customer service plays a crucial role in shaping brand...
The Current Use of AI by Australia’s Largest Companies: Insights from ASX Reporting Season...
AI Integration Strategies of Top ASX Companies: Brambles, Coles, News Corp, Suncorp, Xero, IAG, Origin, Seven, Pro Medicus, Meridian Energy, Car Group, South32,...
HP® Tech Takes: AI Customer Service Hardware Solutions for Small Businesses
Exploring the Costs & Benefits of AI Customer Service Hardware
In today’s fast-paced business environment, customer service plays a crucial role in shaping brand...
Top Conversational AI Solutions Providers in 2024
Top Conversational AI Solutions Transforming Contact Centers: A Comprehensive Overview of Leading Vendors
Conversational AI solutions are revolutionizing the way modern contact centers operate....
Is AI poised to replace customer service representatives?
The Impact of AI on Contact Center Staffing: Balancing Efficiency and Human Interaction
The impact of AI on contact centers is a hot topic...
14 Must-Attend Customer Experience Conferences in 2024
Top Customer Experience Conferences to Attend in 2024
Are you looking to stay ahead of the curve when it comes to customer experience trends...
Comparing AI Agent Assist Software in 2024: A Guide
6 Steps to Choosing the Right Agent Assist Software for Your Contact Center
In today’s fast-paced business environment, customer service is more important than...
Leveraging AI for Enhanced Customer Engagement in CRM
Transforming CRM with AI-Enabled Enrichment: Driving Engagement and Efficiency
In today’s fast-paced business world, customer relationship management (CRM) is essential for maintaining strong connections...
New
Amazon Introduces AI Chatbot ‘Rufus’ for Customers in the United States
Amazon Launches Rufus: AI Chatbot Now Available for US Customers
Amazon's latest AI chatbot, Rufus, is making waves in the virtual shopping assistant space, offering...
