Five9 Introduces CCaaS Solution to Enhance Student Engagement
Five9 Introduces 'Five9 OneStudent' Cloud-Based Contact Centre Solution for Higher Education Institutions
Are you a higher education institution looking to improve student engagement and streamline...
Putting People First: ING’s Use of Generative AI for Innovation in Banking
Developing a Next-Generation AI Chatbot: A Collaborative Effort by ING and McKinsey
The collaboration between ING and McKinsey to develop a generative AI chatbot marks...
The Transformation of Financial Services Customer Experience by AI and Agile Practices
The Fintech Revolution: Transforming Banking and Financial Sectors Through AI, Agile Methodologies, and Embedded Finance
The fintech revolution is reshaping the banking and financial sectors,...
Insights from Miami’s CTO: Achieving Milestones in Developing a Data + AI Strategy for...
CTO Insights: Shaping the Tech Community in Miami with Special Guest Bayron Quintero
Are you a tech leader looking to connect with like-minded individuals and...
The Current State of Customer Experience in the Telecom Industry for 2024
The Importance of Customer Experience in the Telecoms Sector: A Comprehensive Guide
In today's fast-paced and highly competitive business landscape, customer experience (CX) has emerged...
Improving Customer Experience with Virtual Assistants to Address Agent Shortages
Investing in AI-Enabled Virtual Assistants to Improve Customer Service Amid Labor Shortages: Insights from Rebecca Jones
In today's fast-paced business environment, contact centers are facing...
Siena Secures $4.7 Million Funding for AI Solution Centered on Customer Service
Siena Raises $4.7 Million for Autonomous AI Customer Service Solution
The future of customer service is here, and it's autonomous AI solutions like Siena that...
Fujitsu tests AI customer service solution at supermarket chain in Japan
Fujitsu Limited Unveils New AI Module for Retailers to Enhance Customer Experience
Are you tired of the same old marketing tactics that don't seem to...
Uniphore Enhances X Platform with Unparalleled AI Capabilities
Uniphore Enhances X Platform with New Innovations for Customer and Employee Experiences
Uniphore, a leading provider of AI solutions, has recently unveiled a series of...
Leaders of CX All-Stars Share Their Top Challenges for 2024
In the fast-paced world of customer experience (CX), staying ahead of the curve is essential. As part of the CX All-Stars series, 50 CX...
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Comparing Customer Service Automation Software: A Guide
Guide to Choosing the Best Customer Service Automation Software
In today’s fast-paced business world, customer service automation software has become a crucial tool for...
