The AI Customer Digest

Yellow.ai Launches Analyze: AI-Powered Platform Reduces Ticket Volume and Boosts Containment Rates Yellow.ai has just revolutionized the customer service industry with the launch of Analyze,...

26 Companies Recognized for AI & CX Excellence by Verint at...

November 22, 2024

Zendesk enhances service solution to bolster human and AI collaboration, reports...

November 24, 2024

Genesys and Salesforce Introduce New AI-Driven Solution for Customer Experience and...

May 30, 2024

HOT NEWS

CX and AI

To Transform Customer Experiences with Generative AI, Prioritize Other Areas First

Challenges and Solutions

Improving Customer Experience with Virtual Assistants to Address Agent Shortages

Technology and Tools

Top 10 AI Tools for Business Optimization: April 2022

Industry News

Avaya’s Acquisition of Edify Enhances Unified Communications, Customer Experience, and Artificial...

Salesforce Reveals Release Date for Einstein Copilot and Introduces New AI...

UPS uses generative AI to deliver customer success

Top Customer Experience Analytics Tools for 2024

Exploring 3 Innovative Contact Center Use Cases of Generative AI Beyond...

SAP to Reskill 8,000 Employees in Mass Restructuring Announcement

Digital Transformation: Key Strategic Priorities for 2024

5 Contact Center Impacting Trends from Generative AI

AI usage surges, posing capacity planning challenges for datacentre operators

Champions Shine on Stage: Revealing the Winners of the CX Awards...

New

Yellow.ai introduces Analyze to enhance customer experience automation with advanced conversational...

26 Companies Recognized for AI & CX Excellence by Verint at...

Zendesk enhances service solution to bolster human and AI collaboration, reports...

Genesys and Salesforce Introduce New AI-Driven Solution for Customer Experience and...

HOT NEWS

To Transform Customer Experiences with Generative AI, Prioritize Other Areas First

Improving Customer Experience with Virtual Assistants to Address Agent Shortages

Top 10 AI Tools for Business Optimization: April 2022

AI in Customer Journey: Case Studies, Results, and Future Directions

EDITOR PICKS

AI Has the Potential to Transform Productivity and Culture – Let’s...

GenAI Kapture CX Unveils Agentic EX to Transform Employee Experience in...

Integrating AI into Your Customer Experience Technology Stack

POPULAR POSTS

Download the Top 10 Customer Experience Trends for 2025 from the...

AI is driving a customer-centric shift in the CX paradigm

Generative AI Dominates in 2024: CX All-Stars

POPULAR CATEGORY