The AI Customer Digest

Navigating the Shift to Hybrid Working: The Impact on Customer and Employee Experience In today's ever-evolving work landscape, the shift from traditional office-based work to...

Five Essential Techniques You Must Learn

June 24, 2024

The Impact of AI on the BPO Industry and Contact Centers

May 22, 2024

Kore.ai Unveils AI for Process, Their Latest Agentic AI Platform

January 28, 2025

HOT NEWS

Best Strategies

Best Customer Experience Conferences in North America for 2024

Challenges and Solutions

The Impact of Generative AI on Customer Service Transformation

CX and AI

Avaya and LivePerson Collaborate to Offer a Comprehensive Omnichannel Solution

Technology and Tools

12 Must-Listen AI Podcasts

Top 10 AI Customer Service Solutions for Streamlining Client Support

Forethought AI has published its CX Benchmark Report

Avaya and LivePerson Collaborate to Offer a Comprehensive Omnichannel Solution

AI Training: Introducing the Intelligent Contact Center to AI

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Navigating the Intersection of CX and EX: Implementing Technology Strategies for...

Five Essential Techniques You Must Learn

The Impact of AI on the BPO Industry and Contact Centers

Kore.ai Unveils AI for Process, Their Latest Agentic AI Platform

HOT NEWS

Best Customer Experience Conferences in North America for 2024

The Impact of Generative AI on Customer Service Transformation

Avaya and LivePerson Collaborate to Offer a Comprehensive Omnichannel Solution

Maximizing the Potential of AI for Developers at Every Skill Level

EDITOR PICKS

The AI Revolution in Customer Experience and Contact Centers in the...

Maximizing Retail Planning Efficiency with AI-Powered Tools

HSBC to focus on Generation AI for enhanced customer experience and...

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Generative AI Dominates in 2024: CX All-Stars

AI is driving a customer-centric shift in the CX paradigm

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