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The AI Customer Digest
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CX and AI
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The AI Customer Digest
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CX and AI
HSBC to focus on Generation AI for enhanced customer experience and...
The AI Customer Digest
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February 20, 2025
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Best Strategies
Redefining Strategic Growth with AI in Customer Experience
The AI Customer Digest
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February 20, 2025
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Industry News
Zoom’s Virtual Agent Successfully Resolves 97% of Customer Inquiries
The AI Customer Digest
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February 20, 2025
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CX and AI
Hansen Introduces AI-Powered Virtual Agent for Improved Customer Experience
The AI Customer Digest
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February 19, 2025
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Technology and Tools
Comparing Generative AI Contact Center Solutions: A Comprehensive Guide
The AI Customer Digest
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February 19, 2025
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Best Strategies
IKEA’s Approach to AI, Systems Thinking, and Leading Change
The AI Customer Digest
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February 19, 2025
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Challenges and Solutions
Transform Your Brand with an AI Strategy Focused on Customer-Centricity
The AI Customer Digest
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February 19, 2025
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Industry News
Introducing Writesonic’s 24/7 SEO AI Agent to Boost Online Traffic for...
The AI Customer Digest
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February 19, 2025
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CX and AI
The Evolution of AI in Retail: Enhancing Merchandising and Customer Experience...
The AI Customer Digest
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February 18, 2025
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Technology and Tools
Acqueon and Cresta Collaborate to Develop Innovative Customer Engagement Technology
The AI Customer Digest
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February 18, 2025
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CX and AI
Salesforce and Tableau Join Forces to Offer Exclusive AI and Data...
The AI Customer Digest
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October 5, 2024
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Salesforce Announces Tableau Einstein Alliance for Partner Community Salesforce, a leader in CRM solutions, has recently announced the launch of a new partner community specifically...
Exciting Customer Experience Updates from Five9, NICE, Oracle, and Webex
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AI is driving a customer-centric shift in the CX paradigm
January 10, 2025
RingCentral MVP transforms into RingEX, a cutting-edge Employee Experience Platform
May 30, 2024
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CX and AI
Transforming AI into Your CX Team’s Ultimate Collaborator
Challenges and Solutions
Navigating the Complexities of a Multi-OEM Contact Center: Overcoming Challenges with...
Technology and Tools
The future of generative AI in customer service: sink or swim
Technology and Tools
Survey by Kapture CX shows that AI powered sentiment analysis is...