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The AI Customer Digest

The AI Customer Digest
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CX and AI

The Impact of Personal AI Assistants on Customer Experience Delivery in...

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Technology and Tools

Agents Must Embrace Technology as AI Transforms CX Operations by 2027

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Best Strategies

Meet Justin Robbins and his Contact Center Talk

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CX and AI

NICE Introduces New Online Calculator for Estimating Contact Center AI Savings

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Technology and Tools

HP® Tech Takes: AI Customer Service Hardware Solutions for Small Businesses

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Best Strategies

Key Contact Center Trends to Keep an Eye on in 2025

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Challenges and Solutions

Cisco Introduces New Webex AI Agent and AI Solutions for Contact...

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CX and AI

Improving the Workplace: 5 Desires for AI in Customer Experience

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Technology and Tools

The Current Use of AI by Australia’s Largest Companies: Insights from...

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Challenges and Solutions

Unified Approach to Contact Centers with Microsoft Dynamics, Teams, Office 365,...

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The Impact of Conversational and Generative AI on the Banking Sector

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The Impact of AI on the Banking Industry: Leveraging GenAI and CAI for Success The banking industry is undergoing a transformation with the adoption of...

Salesforce Introduces Public Sector Einstein 1 for Service – Enhancing Customer...

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