Zendesk Introduces Outcome-Based Pricing for AI Agents: A Shift Towards Measurable Success

In a recent announcement, Zendesk has introduced a new pricing model called Outcome-Based Pricing for AI agents. This innovative approach directly ties costs to the outcomes delivered by AI, providing customers with a more transparent and flexible pricing structure.

Nikhil Sane, SVP of GTM Strategy and Pricing at Zendesk, emphasized the company’s commitment to driving real, measurable success for its customers through this new pricing model. As Zendesk continues to lead in AI-powered customer experience, the Outcome-Based Pricing Solution reflects their dedication to meeting customer needs and evolving their offerings.

Outcome-based pricing is designed to align costs with the results delivered by AI agents, allowing businesses to focus on specific objectives and maximize the value of their AI investments. Zendesk’s pricing model is simple and transparent, enabling customers to scale automated resolutions and track usage across all channels without incurring additional costs.

With an in-product dashboard that provides visibility into automated resolution usage and automation rates, customers can optimize their AI integration and manage their budgets effectively. The pricing model scales accordingly as usage increases, ensuring that customers can control costs and prevent unexpected expenses.

Maureen Chong, regional vice president of Asia at Zendesk, highlighted the reservations that some leaders in Asia have about AI, including concerns about high costs and a lack of transparency in demonstrating its impact on business outcomes. The shift to Outcome-Based Pricing for AI agents addresses these concerns, making AI more accessible to businesses of all sizes and budgets.

Overall, Zendesk’s new pricing model represents a significant step forward in the AI-powered customer experience space, providing customers with a more flexible and transparent way to leverage AI technology for their business success.