MaxContact Accelerates Development of AI-Powered Interaction Tools for Enhanced Customer Engagement
Are you looking to take your customer engagement to the next level? Look no further than MaxContact, a leading engagement technology provider based in Manchester, UK. With a major acceleration in the development of its AI-powered interaction tools, both new and existing customers are set to benefit from cutting-edge technology that will revolutionize the way they engage with their customers.
Supported by significant new capital investment, MaxContact is scaling its in-house software engineering and operations teams to deliver increasingly smart and efficient user experiences. This means that enterprise customers of all sizes will be able to leverage the latest technology to enhance contact center engagement while driving efficiency, productivity, and profitability gains.
MaxContact’s AI research, development, and deployment will enable users to capitalize on efficiency opportunities presented by natural language processing and machine learning capabilities. CEO Ben Booth emphasizes the importance of keeping pace with technological evolution, stating, “Cloud migration has already changed everything, and Artificial Intelligence is now the focus. Leveraging the power of AI has always been in our roadmap, but we are now in a position to accelerate and develop tools faster than even we thought possible.”
One of the key areas of investment is in AI-powered conversational analytics to enhance regulatory compliance and quality management capabilities for customers, particularly in the financial services sector. By analyzing large volumes of call and message data, MaxContact is developing AI tools that help drive efficiency and ensure compliant communication with customers.
The funding for this accelerated development has been secured through the Venture and Growth Finance Fund of UK bank NatWest, dedicated to supporting high-growth, innovative scale-up businesses. MaxContact plans to expand its workforce by 50% and tap into the North West of England’s rich pool of technological talent.
Booth, a graduate of the University of Manchester, recognizes the region’s growth as a technology hub and is committed to building a dynamic and creative business where people thrive. This culture extends to MaxContact’s global partnership network, where true partnership is about sharing success and driving innovation.
If you’re ready to take your customer engagement to the next level with AI-powered solutions, visit MaxContact’s website to learn more about how they can help your business succeed and grow. Embrace technological advancement and let MaxContact support you on your journey to success.
