Glance Releases AI + Human Maturity Model for Customer Experience Strategy
Are you looking to enhance your customer experience strategies with the perfect blend of artificial intelligence and human touch? Look no further than Glance’s AI + Human Maturity Model for Customer Experience. This innovative resource is designed to help CX and product leaders assess their current maturity in balancing AI and human CX strategy, and navigate a path forward towards creating exceptional customer experiences.
In a recent publication, Glance CEO Tom Martin highlighted the challenges faced by organizations in balancing AI’s scalability with the trust and empathy that come from human interaction. The AI + Human Maturity Model aims to address these challenges by providing leaders with a comprehensive framework to evaluate current practices and envision future possibilities in customer engagement.
Key highlights of the model include self-assessment tools for evaluating organizational maturity, guided pathways for aligning AI and human channels for optimized customer engagement, and real-world insights derived from best practices across industries. This model comes at a crucial time as organizations recalibrate their AI strategies for the new year, providing clarity and direction in navigating a rapidly evolving landscape where both technology and human touch are essential.
So, if you’re looking to craft valuable and differentiated customer experiences in 2025 and beyond, be sure to check out Glance’s AI + Human Maturity Model for Customer Experience. Stay updated on the latest martech news by following us on Google News at Martech News.
